#18: Why Enterprise Customer Experience Begins with Technology (Jamie Smith, ServiceMaster)

Today, we’re learning how Jamie Smith, the Senior Vice President, and CIO at ServiceMaster, a Fortune 1000 company, thinks about and approaches customer experience. Jamie was named the senior vice president and Chief Information Officer in 2015. As CIO, Smith is driving ServiceMaster’s IT strategy, services and operations, and aggressively delivering innovative and transformational solutions […]