How it Works - Dispatch Technologies

We make it easy for enterprise service brands to gain real-time visibility across their entire independent network while delivering unparalleled experiences to their end-customers.

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Dispatch is the leading software platform that helps enterprises unlock the potential of their flexible and independent service provider networks to deliver unparalleled customer experiences.

It has never been this easy to gain real-time visibility into your field operations and independent service network.

Onboard: Curate and onboard your service provider network.
Match: Find the best service provider for your jobs based on availability, skills, location, and rating.
Explore: Understand aggregate-level performance across your network.
Manage: Dive into the details to view individual job and service-provider data in one front-end.

What metrics can I measure?

Dispatch enables you to measure service provider compliance, time to schedule, job lifecycle, on-time arrivals, customer satisfaction, and much more.
How do I onboard my independent service providers?

Our in-house engagement team will help onboard your independent service provider network and train them on how to use Dispatch.
How will Dispatch transform my business?

As the industry experts in leveraging independent service providers, we help you centralize all service interactions onto one platform to give modern enterprises real-time visibility across all field operations — helping you own every service experience, from lead to lifetime customer.

Our best-in-class tools empower your service providers to deliver unbeatable customer experiences.

Engage: Flexible framework, tools, and best practices for engaging your entire network.
Work: Powerful mobile and desktop toolset for delivering service to your customers.
Boost: Promote positive service experiences to your most important review sites.

How does Dispatch help me engage my network?

Dispatch sets ourselves apart from other solutions by offering a suite of flexible engagement solutions that can work for any type of service provider, and a team that works with you side by side to drive adoption.
Will my service providers need to replace their existing FSM tools?

Not necessarily. Dispatch’s flexible Engage module allows you to customize your providers to continue using the tools they are used to, and still provide you with job status.
How will Dispatch change my business?

Dispatch gives your service providers the tools to deliver every customer the best possible experience.

Provide a consistent and trackable customer experience with real-time notifications, branded customer web portals, and customer ratings and reviews.

Book: Easy, branded front end for booking and scheduling jobs.
Experience: A world-class experience for your customers, with on-my-way notifications, live map tracking, and service provider info.
Communicate: Omni-channel messaging framework that connects every party in the service experience.

How will Dispatch improve my NPS?

Dispatch allows you to deliver an unparalleled customer experience with on-my-way notifications, live map tracking, and service provider info so the customer is always in the loop.
Will it be easier for end-consumers to book appointments with me?

Yes! Dispatch can provide a branded booking experience that reduces your time to schedule by 40%.
How can I communicate to customers through Dispatch?

Dispatch provides easy communication for you and your customers across many channels – email, chat, SMS and more.

We make it easy by centralizing all service interactions onto one platform to give modern enterprises real-time visibility across all field operations — helping them own every service experience.