Dispatch Technologies

Dispatch for Claims

Reduce cycle time &
Proactively engage with policyholders

Dispatch enables you to assign, schedule, and carry out claims as efficiently as possible while providing a carrier-branded and modern experience to policyholders.

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Think of it like a pizza tracker for claims.

Policyholders expect a simple claim experience. The Dispatch platform will help you and your independent adjusters deliver a consistent, branded policyholder experience that exceeds modern expectations.

trusted by

01

Match

Match every claim with the best possible adjuster automatically based on custom inputs including geography, availability, skills & certifications, carrier preferences, and more.

02

Communicate

Communicate and schedule with policyholders in a proactive manner. Automatically request available days and times by SMS as soon as the claim is assigned, speeding up schedule and cycle time.

03

Engage

Engage with policyholders at each crucial step in the claims process with simple carrier-branded updates including day of reminders, on my way notifications, end of service surveys, and ensure adjuster information and claim status is always at their fingertips.

04

Track

Track and consolidate real-time claim status and SLA attainment across your entire adjuster network, making it easier for office-based teams to communicate with adjusters and policyholders and easier to find and address bottlenecks.

05

Ensure

Ensure a quality claims experience with access to policyholder satisfaction results and get to the bottom of policyholder complaints quickly with access historical claims data including photos and adjuster notes, adjuster to policyholder communication, and more.

Enhance your
Policyholder Experience

Provide a consistent and trackable policyholder experience with real-time notifications and a branded customer portal, no app required.

Engage your
adjuster network.

Dispatch offers a dedicated engagement team and flexible engagement options to ensure maximum network adoption.

Improve adjuster efficiency.

Gain complete insight into adjuster performance and policyholder satisfaction through one unifying platform.

The visibility and insights into the status of every job from start to finish has optimized the process and customer experience for us. Dispatch is enabling Landmark Home Warranty to manage contractors more effectively via analytics and data.

Lawrence Flitton, VP of Operations, Landmark Home Warranty

We’re built for this.

The world’s largest service brands use Dispatch to manage over 60,000 jobs per day.

NPS

+20%
Drastically improve policyholder Net Promoter Score.

Renewal

2x
Double policyholder renewal rates.

Cycle Time

-38%
Reduce cycle time by 38%

Ready to own every service experience?

Centralize all service interactions onto one platform and gain real-time visibility across your independent service provider network.

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