Landmark Home Warranty & Dispatch Case Study
By using Dispatch, Landmark Home Warranty was able to increase customer satisfaction ratings and enhance communication between contractors and customers to improve their net promoter score. “Dispatch instantly allowed us to enhance our service to homeowners by improving communication between contractors and customers, and the business’ overall speed of service of projects.” With Dispatch, Landmark Home Warranty was able […]
Benefits of Last Mile CX Software 2023: 3 Key Reasons
Understanding the benefits of last mile CX software 2022 can save you time and money. Let’s say your home warranty brand is doing everything perfectly. Your communications with homeowners are clear and positive. Your reps answer calls and emails quickly and are extra-efficient when it comes to sending jobs to a vetted service provider. Sadly, […]
The New Best Practices for Warranty Brands
What goes through your mind when something in your home breaks? Do you think, “Great, I’m looking forward to getting this fixed!” Or do you think (in more of a begrudged tone), “Great, now I need to get this fixed….” Let’s face it, the feeling of excitement and enthusiasm, aren’t emotions associated with warranty service. […]
How to Achieve Field Service Excellence with Your 3rd-Party Network
According to the Aberdeen Group report, Field Service 2016, about 20% of all service technicians dispatched by home service companies are 3rd party contractors (independent contractors/1099 workers). These 3rd-party contractors provide service companies with workforce flexibility, expanded geographical reach, and enhanced technical expertise. In fact, the Aberdeen Group notes that the “best-in-class” field service companies […]
Customer Spotlight: Southern Comfort HVAC
Businesses who use Dispatch can easily stay in touch with one another, automatically update everyone’s schedule, clearly advise the technician about any changes, and effortlessly staying in touch with the warranty company. Here is how Dispatch has been a “game-changer” in helping Southern Comfort HVAC to improve customer service and grow their business.
