Has customer experience changed over time?
Prior to Crayon, she was the VP of Marketing at Toast, where she built and led the marketing function across demand gen, content marketing, product marketing, branding, and customer advocacy. Previously, she held multiple marketing leadership positions at HubSpot during its growth from 100 customers to IPO.
In today’s episode, we’ll discuss:
1. How HubSpot demonstrated their commitment to customer experience.
2. If customer experience means something different from industry to industry.
3. How the customer experience mindset has changed over the past decade.
How to get in contact Ellie
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