Mobile work, evolved: Youreka joins the Dispatch family

READ MORE HERE!

Enterprise

We're thinking about what matters to you.

#13: The Role Customer Experience Plays In The On-Demand Economy

Is customer experience important in the on-demand economy?

In this episode, we’re interviewing Kurt Wilson, the director of customer care and central sales at Breather – the network with hundreds of workspacesserving as a complement to the typical office.

In today’s discussion we’ll cover a handful of topics:

  • The role customer experience plays in the on-demand economy.
  • The importance of feedback and how to collect the right data.
  • Why the net promoter score is the most important KPI for any on-demand company.
  • We also cover topics on Zendesk, signals vs noise, and customer retention…among many other things.

Show Notes

Zendesk
Looker
Slack

How to get in contact Kurt

Connect with Kurt on LinkedIn
Visit Breather

Please share your feedback

Send ideas for future episodes to Todd at Todd@dispatch.me

We appreciate it if you would

Share the podcast with your coworkers  |  Subscribe to our podcast on iTunesSoundcloud, and Google Play |  Follow us on twitter – Dispatch and Todd Stewart  |  Oh, and if you want to learn more about customer experience, download our white paper!

More posts.

2 minute read

Enterprise

#14: Why This Unique Marketing Philosophy Creates Loyal Customers

Image of Todd Stewart
5 minute read

Enterprise

Field Service and the Internet of Things (IoT)

Image of Todd Stewart

See all posts

Join the Dispatch newsletter.

Sign up for our newsletter and we’ll send current articles, podcasts, and videos right to your inbox.