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#13: The Role Customer Experience Plays In The On-Demand Economy

Is customer experience important in the on-demand economy?

In this episode, we’re interviewing Kurt Wilson, the director of customer care and central sales at Breather – the network with hundreds of workspacesserving as a complement to the typical office.

In today’s discussion we’ll cover a handful of topics:

  • The role customer experience plays in the on-demand economy.
  • The importance of feedback and how to collect the right data.
  • Why the net promoter score is the most important KPI for any on-demand company.
  • We also cover topics on Zendesk, signals vs noise, and customer retention…among many other things.

Show Notes


How to get in contact Kurt

Connect with Kurt on LinkedIn
Visit Breather

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Send ideas for future episodes to Todd at Todd@dispatch.me

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