Is customer experience important in the on-demand economy?
In today’s discussion we’ll cover a handful of topics:
- The role customer experience plays in the on-demand economy.
- The importance of feedback and how to collect the right data.
- Why the net promoter score is the most important KPI for any on-demand company.
- We also cover topics on Zendesk, signals vs noise, and customer retention…among many other things.
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