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#15: Creating Customer Loyalty in a Mobile App World (Courtney Austermehle, Modo Labs)

Where is the future of mobile going? Why do customers want to self-serve themselves?

In this episode, we’re interviewing Courtney Austermehle, Vice President of Industry Marketing at Modo Labs – the platform that empowers anyone to create a workplace, university or hospital mobile apps, with no technical skills required.

In today’s episode, we’ll discuss:

  • The future of mobile and what it means for customers and businesses.
  • Why customers want to increasingly self-serve themselves.
  • How companies can empower their customers to use their product in the right way.
  • How Modo Labs is working with General Electric and how customer experience made that deal go though.

How to get in contact Courtney

Connect with Courtney on LinkedIn
Tweet to Courtney
Visit Modo Labs

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Send ideas for future episodes to Todd at Todd@dispatch.me

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