Today, we’re learning how Renee Cacchillo, the SVP of Customer, Brand, and Technology at Safelite AutoGlass thinks about and approaches customer experience.
With more than 15 years of experience, Cacchillo’s background includes delivering results in fast-paced, consumer-focused businesses such as Bob Evans and Mimi’s Café Restaurants, Bath & Body Works/Limited Brands, Hallmark and Dillard’s Department Stores.
In today’s discussion we talk about:
- How to make unmemorable experiences memorable.
- How to measure customer experience with a W2 workforce.
- How data is used to refine the customer experience.
- How Safelite AutoGlass always makes decisions with the customer in mind.
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