We're thinking about what matters to you.

#2: The Indicators of Quality in the Service Industry

What does quality really mean?

On today’s episode, we’re discussing:

  • What does quality mean in the service industry?
  • The power of five-star reviews.
  • What “being on time” actually means.
  • Finally. we’re answering the general question: “is faster always better?”

Get ready to dive into some data. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Samantha Crowell Richard.

How to spread the love

Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch and Todd

Music: www.bensound.com & www.jamendo.com

More posts.

4 minute read


Modern Service Experience: The Path to Better Customer Loyalty

Image of Todd Stewart
1 minute read


#1: How Enterprises Satisfy the Modern-Day Customer

Image of Todd Stewart

See all posts

Join the Dispatch newsletter.

Sign up for our newsletter and we’ll send current articles, podcasts, and videos right to your inbox.