What does quality really mean?

On today’s episode, we’re discussing:

• What does quality mean in the service industry?
• The power of five-star reviews.
• What “being on time” actually means.
• Finally. we’re answering the general question: “is faster always better?”

Get ready to dive into some data. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Samantha Crowell Richard.

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Music: www.bensound.com & www.jamendo.com