What does quality really mean?
On today’s episode, we’re discussing:
- What does quality mean in the service industry?
- The power of five-star reviews.
- What “being on time” actually means.
- Finally. we’re answering the general question: “is faster always better?”
Get ready to dive into some data. I hope you enjoy listening as much as I enjoyed chatting with today’s guest Samantha Crowell Richard.