About Kelsey Stuart
Kelsey has been with Bloomin’ Blinds since the beginning and has spent much of his time focused on the marketing and growth of the company. Rising from the “mailroom” to the top chair, there isn’t a part of the Bloomin’ business model he isn’t intimately familiar with. Maintaining day-to-day contact with our franchise owners, Kelsey is the go-to person for most of the questions that they have.
In this episode, we cover:
- What are the difficulties with modern customer experience and homeowner expectations?
- What do you see as non-negotiables between today’s consumer brands and their customers?
- What are some of your customer’s expectations that you’re trying to meet?
- What CX challenge or problem are you most keen to solve for and why?