Webinar in 3: 6 Ways to Keep Service Providers and Customers Safe During COVID-19
What you’ll learn in 3-minutes
We’re reviewing different protocols that will keep your service providers and customers safe while in the field.
Service Provider Safety:
If you can, work remotely
Being isolated away from your team and working out of the comfort of your home is the first step in remaining safe. If you can’t work remotely, make sure to restrict all office visitors with case-by-case emergency situations letting people into the office.
Screen for fever every day
Implement active screening of service providers and office staff for a fever every day with an Infrared Forehead Thermometer.
Keep your distance
Experts suggest maintaining six feet of distance between yourself and other people at all times.
Assess everyone’s health before going out
Before every job, ask your service providers and customers if they’re feeling ill. Reschedule the appointment if the answer is yes.
Adopt contactless communication
With photos, messaging, and digital payments, you can minimize the exposure between service providers and customers. Some companies, like Bloomin’ Blinds, are implementing video consultations in order to adapt their business for this contactless world.
Customer Safety:
Wear shoe covers and gloves for every job
Wear new shoe covers and protective gloves every time you enter the homeowner’s home. This helps ensure cleanliness and puts the homeowner at ease.
Confirm your customer’s health
Communicate with the customer before the job to gauge their health and their family’s health. If anyone is ill, politely ask to reschedule the appointment.
Meticulously disinfect tools and trucks
Disinfect all vehicles and every piece of equipment after each use. This prevents the virus from spreading surface to surface.
Implement contactless payments
Implement paperless billing, credit card payments, receipts/invoices, etc., so that you and the homeowner don’t need to touch anything.
Always social distance
Stay a minimum of 6 feet away from customers and other service providers at all times and if you’re feeling a little under the weather, please stay home.
