Is customer experience important in the on-demand economy?
In this episode, we’re interviewing Kurt Wilson, the director of customer care and central sales at Breather – the network with hundreds of workspaces, serving as a complement to the typical office.
In today’s discussion we’ll cover a handful of topics:
- The role customer experience plays in the on-demand economy.
- The importance of feedback and how to collect the right data.
- Why the net promoter score is the most important KPI for any on-demand company.
- We also cover topics on Zendesk, signals vs noise, and customer retention…among many other things.
Show Notes
How to get in contact Kurt
Connect with Kurt on LinkedIn
Visit Breather
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Send ideas for future episodes to Todd at Todd@dispatch.me
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