#1: How Enterprises Satisfy the Modern-Day Customer
Service businesses are in trouble. They’re in trouble because of the new standard set by Uber, Yelp, GrubHub, and many others. It’s this new standard of customer service that is creating headaches for enterprises that rely on non-dedicated third party networks. That’s what we’re solving at Dispatch. We’re linking the people, process, and data to […]
Why Enterprises Need Omnichannel Customer Engagement
In the business world, there is always the newest trendy buzzword headlining every influential blog post – “synergy,” “guru,” “big data,” “viral,” “visionary,” “growth hack,” “innovation,” and a personal favorite, “disruption.” As technology advances, new words emerge giving new meaning to these innovative pathways. The one that has recently caught my attention is, “omnichannel.” Customer […]
Customer Spotlight: Southern Comfort HVAC
Businesses who use Dispatch can easily stay in touch with one another, automatically update everyone’s schedule, clearly advise the technician about any changes, and effortlessly staying in touch with the warranty company. Here is how Dispatch has been a “game-changer” in helping Southern Comfort HVAC to improve customer service and grow their business.
5-Star Reviews: 9 Ways to Easily Collect More
Did you hear? 2017 is all about customer satisfaction. It’s time to fine-tune the process of making sure your customers are happy and content because there is no point in acquiring new customers if they’re not set up to have a cheerful experience. It’s no secret that customers place value on what other customers say about […]
Customer Spotlight: A-Total Plumbing
Customer Spotlight: Eric’s Appliance Service
Business who use Dispatch streamline customer communications, simplify job management, and tap into downtime for more revenue by receiving work from top brands with customers in need.
The Importance of Google Reviews for Field Service Businesses
Ask yourself this, what is the first thing you do when you’re looking for new information? For example, you want to know what is the best Italian restaurant in the North end of Boston; Is Oak or Maple a stronger wood for building a table (yes I have asked this question); or how to tie […]
