Why You Can’t Reduce Labor Costs (And What to Do About It)
I’ve been spending a lot of time talking to field service leaders this year, from warranty, property management, manufacturing, you name it. Wage growth might be making headlines but that’s not what field leaders are most worried about. What I keep hearing is: “We’re paying more, sure. But the real issue is that we’re still […]
How to Scale Contractor Networks Without Rebuilding Your Tech Stack
Why pressure on coverage, cost, and complexity is forcing industrial field ops teams to rethink how they scale. It’s Not Just You. Field Service Is Under Pressure. If field operations feel like they’ve become harder to manage over the last few years, you’re not imagining it. Work is up, but people aren’t. The contractor you […]
Service Orchestration: Reimagining Service Delivery with AI and Operational Harmony
The Evolving Challenge of Home Service Across the home service industry, one truth is becoming harder to ignore: delivering consistently great service has never been more complex — or more critical. We’re navigating a landscape shaped by a declining workforce and rising customer expectations. Skilled labor is becoming increasingly difficult to find, and turnover rates […]
Scaling Service: Why Enterprise Contractor Management Needs Service Orchestration
Managing third-party contractors introduces significant challenges—especially as businesses scale. Coordinating multiple providers across job sites and systems often leads to inefficiencies and puts the customer experience at risk. Without visibility into your contractors, poor service can go unnoticed until it’s too late. In fact, over 50% of consumers will switch to a competitor after just […]
The Evolution of Dispatch: From Fixing Service Management Gaps to Pioneering Service Orchestration
The Broken System – Why We Built Dispatch Home & Property, Construction, and Manufacturing industries have long struggled with inefficiencies in managing service providers. Dispatch was originally designed to bridge this gap—helping businesses streamline how they connect with, manage, and optimize their external service providers. But as we grew alongside our customers, it became clear […]
The Future of B2B SaaS Pricing: Why Consumption-Based Models Are Disrupting Traditional Software Licensing
As Chief Revenue Officer at Dispatch, I’ve been watching with interest as a significant shift occurs in B2B SaaS pricing. The industry is buzzing about consumption-based pricing models, and for good reason. This approach is fundamentally disrupting how enterprise software is sold and challenging the traditional per-seat licensing model that has dominated B2B SaaS for […]
What the 2025 Independent Contractor Rules Mean for Your Business
In 2025, businesses across the U.S. are navigating significant shifts in labor laws, including updates to independent contractor classifications and potential changes to overtime rules under the Fair Labor Standards Act (FLSA). For industries like manufacturing, oil & gas, home and property services, and energy and utilities, staying compliant isn’t just a legal necessity—it’s critical […]
Streamlining Service Providers with Dispatch: 2024 Year in Review
What’s this article about?: In this 2024 year-in-review, discover how Dispatch transformed service provider management through key innovations like Dispatch Recruit, enhanced scheduling tools, and route optimization. Learn how leading companies reduced service call volume by 20% and improved scheduling efficiency by 21%, and explore how these advancements are streamlining service provider networks across property […]
Is Your Service Network Ready for Extreme Weather? Lessons from the Texas Crisis
Quick Take: Traditional field service networks proved inadequate when Texas faced a devastating ice storm in 2023. Leading enterprises are discovering a better approach: building flexible networks that adapt to changing demands while maintaining quality. Learn how modern network strategies turn crisis preparedness into competitive advantage. The Texas ice storm of early 2023 tells a […]
Contractor Scorecard: Track Key Metrics for Better Contractor Management
Managing independent contractors at scale presents numerous challenges. From tracking contractor response times to maintaining service quality across a diverse workforce, network visibility is essential. A Contractor Scorecard helps you monitor, manage, and improve contractor performance by tracking key metrics and ensuring consistent service delivery. Common Contractor Management Challenges Operations working with independent contractors often […]
