Why Is There a Labor Shortage in Manufacturing?
Manufacturers across the U.S. are facing a growing challenge: finding the skilled workers needed to keep operations running efficiently. The labor shortage in manufacturing is no longer a temporary hiring difficulty. It has become a structural issue affecting production capacity, service delivery, and long term growth. For many organizations, the problem is not just about […]
How Enterprise Service Brands Can Respond to the Skilled Labor Shortage
The skilled labor shortage is no longer a temporary disruption. It is a structural workforce shift that is redefining how field service organizations operate. By 2029, nearly 15 million Americans will have retired since 2024. Replacing that experience will take years. In the meantime, enterprise service brands face a growing gap between labor capacity and […]
You Use 1099 Contractors. Here’s How to Find and Manage Them Better.
Nearly Everyone Uses 1099s. That’s Not the Problem… I recently attended an IMN SFR event where managing 1099 contractors was on everyone’s mind. During one presentation, the speaker asked a fairly simple question: “How many of you use W2 technicians?” Five hands went up. Maybe six. Then they asked, “What about 1099 contractors?” The rest […]
Why You Can’t Reduce Labor Costs (And What to Do About It)
I’ve been spending a lot of time talking to field service leaders this year, from warranty, property management, manufacturing, you name it. Wage growth might be making headlines but that’s not what field leaders are most worried about. What I keep hearing is: “We’re paying more, sure. But the real issue is that we’re still […]
How to Scale Contractor Networks Without Rebuilding Your Tech Stack
Why pressure on coverage, cost, and complexity is forcing industrial field ops teams to rethink how they scale. It’s Not Just You. Field Service Is Under Pressure. If field operations feel like they’ve become harder to manage over the last few years, you’re not imagining it. Work is up, but people aren’t. The contractor you […]
Service Orchestration: Reimagining Service Delivery with AI and Operational Harmony
The Evolving Challenge of Home Service Across the home service industry, one truth is becoming harder to ignore: delivering consistently great service has never been more complex — or more critical. We’re navigating a landscape shaped by a declining workforce and rising customer expectations. Skilled labor is becoming increasingly difficult to find, and turnover rates […]
Scaling Service: Why Enterprise Contractor Management Needs Service Orchestration
Managing third-party contractors introduces significant challenges—especially as businesses scale. Coordinating multiple providers across job sites and systems often leads to inefficiencies and puts the customer experience at risk. Without visibility into your contractors, poor service can go unnoticed until it’s too late. In fact, over 50% of consumers will switch to a competitor after just […]
The Evolution of Dispatch: From Fixing Service Management Gaps to Pioneering Service Orchestration
The Broken System – Why We Built Dispatch Home & Property, Construction, and Manufacturing industries have long struggled with inefficiencies in managing service providers. Dispatch was originally designed to bridge this gap—helping businesses streamline how they connect with, manage, and optimize their external service providers. But as we grew alongside our customers, it became clear […]
The Future of B2B SaaS Pricing: Why Consumption-Based Models Are Disrupting Traditional Software Licensing
As Chief Revenue Officer at Dispatch, I’ve been watching with interest as a significant shift occurs in B2B SaaS pricing. The industry is buzzing about consumption-based pricing models, and for good reason. This approach is fundamentally disrupting how enterprise software is sold and challenging the traditional per-seat licensing model that has dominated B2B SaaS for […]
What the 2025 Independent Contractor Rules Mean for Your Business
In 2025, businesses across the U.S. are navigating significant shifts in labor laws, including updates to independent contractor classifications and potential changes to overtime rules under the Fair Labor Standards Act (FLSA). For industries like manufacturing, oil & gas, home and property services, and energy and utilities, staying compliant isn’t just a legal necessity—it’s critical […]
