The Future of Direct Booking with Independent Contractors
The Future of Direct Booking with Independent Contractors In the rapidly evolving landscape of field service management, companies are increasingly turning to hybrid or fully independent service networks to meet consumer demands. Today, consumers expect seamless, real-time interactions and efficient service delivery. However, this shift raises a critical question for businesses using independent contractors: Can […]
Enhance your customer experience with Dispatch
Here at Dispatch, we know that creating engaged customers starts with excellent service-level communication. That’s why we now offer In-App Customer-Technician Messaging & Job Summaries. In-App Customer-Technician Messaging: This new feature allows your organization to bridge the communication gap between your technicians/dealers and your customers. Your technicians can communicate directly with the customer before and […]
Dispatch Digest – Dispatch Payments – Streamlining Payment Processing in the Field
Introducing Dispatch Payments! Dispatch Payments – streamlining the way your service providers accept payments in the field. Designed to be easy to use and competitively priced, your service providers can take payments from anywhere by utilizing the Dispatch Work field service management software on-site with the mobile app, or in-office through the desktop. Provide your […]
Adoption & Implementation: An Interview with Dispatch’s Engagement Team
The biggest part of any software purchasing process is the implementation and for companies that use third-party contractors getting them to adopt your software is critical. While software adoption may be glossed over by other software companies, at Dispatch we have a dedicated engagement team solely focused on making sure your network of providers has […]
The Beauty and Danger of Implementing New Field Service Software
The time has come to evaluate your field service tech stack, but can you evolve your operations without disrupting your independent pros and end-customers? Why Is Implementation important? When a company invests in new software they’re taking a big risk. Implementing new software can take a lot of time and money and software vendors often […]
What Is Field Service Management Software?
What is Field Service Management Software? As the name implies, field service management software is software intended to help manage the operations of field services. Field service management software typically helps to manage the scheduling, dispatching, and communicating of field service professionals to help improve operational efficiency. Consider this example: You call your home warranty […]
Dispatch Digest – Meet Bill – Enterprise Billing and Invoicing
Introducing Bill! Meet Bill – our newest enterprise module, helping brands reduce the friction of billing and invoicing their independent service providers. One of the critical operational challenges faced by our enterprise customers is creating a consistent and repeatable invoicing process across their service provider network. Now, in Dispatch, you can create a transparent list […]
Mobile Work, Evolved – Dispatch Acquires Youreka
Exciting Announcement! Dispatch was founded on the promise of enabling enterprise brands to do more with their independent service providers or franchise locations – more visibility, more control, and a better end customer experience. Through a laser-focus on this goal, we have evolved our product to better address our customer’s challenges with industry-leading features and […]
Dispatch Digest – Mobile App Enhancements
Mobile App enhancements to get you more job status We know that you want more control over the service experience your pros are giving your customers every day, and we know how it can be difficult for some pros to adopt the more technical solutions that enable that control. We are excited to review some […]
Dispatch Digest – Is your network leveraging Dispatch at its fullest potential?
Introducing Dispatch Academy! Promoting the adoption of Dispatch across your network is one of the most important things you can do to get the most value out of our platform. Courtesy of their partnership with your brand, providers in your network have access to a wide variety of features in Dispatch, and to a great […]
