You Use 1099 Contractors. Here’s How to Find and Manage Them Better.
Nearly Everyone Uses 1099s. That’s Not the Problem… I recently attended an IMN SFR event where managing 1099 contractors was on everyone’s mind. During one presentation, the speaker asked a fairly simple question: “How many of you use W2 technicians?” Five hands went up. Maybe six. Then they asked, “What about 1099 contractors?” The rest […]
Why You Can’t Reduce Labor Costs (And What to Do About It)
I’ve been spending a lot of time talking to field service leaders this year, from warranty, property management, manufacturing, you name it. Wage growth might be making headlines but that’s not what field leaders are most worried about. What I keep hearing is: “We’re paying more, sure. But the real issue is that we’re still […]
Service Orchestration: Reimagining Service Delivery with AI and Operational Harmony
The Evolving Challenge of Home Service Across the home service industry, one truth is becoming harder to ignore: delivering consistently great service has never been more complex — or more critical. We’re navigating a landscape shaped by a declining workforce and rising customer expectations. Skilled labor is becoming increasingly difficult to find, and turnover rates […]
The Evolution of Dispatch: From Fixing Service Management Gaps to Pioneering Service Orchestration
The Broken System – Why We Built Dispatch Home & Property, Construction, and Manufacturing industries have long struggled with inefficiencies in managing service providers. Dispatch was originally designed to bridge this gap—helping businesses streamline how they connect with, manage, and optimize their external service providers. But as we grew alongside our customers, it became clear […]
What the 2025 Independent Contractor Rules Mean for Your Business
In 2025, businesses across the U.S. are navigating significant shifts in labor laws, including updates to independent contractor classifications and potential changes to overtime rules under the Fair Labor Standards Act (FLSA). For industries like manufacturing, oil & gas, home and property services, and energy and utilities, staying compliant isn’t just a legal necessity—it’s critical […]
Streamlining Service Providers with Dispatch: 2024 Year in Review
What’s this article about?: In this 2024 year-in-review, discover how Dispatch transformed service provider management through key innovations like Dispatch Recruit, enhanced scheduling tools, and route optimization. Learn how leading companies reduced service call volume by 20% and improved scheduling efficiency by 21%, and explore how these advancements are streamlining service provider networks across property […]
Contractor Scorecard: Track Key Metrics for Better Contractor Management
Managing independent contractors at scale presents numerous challenges. From tracking contractor response times to maintaining service quality across a diverse workforce, network visibility is essential. A Contractor Scorecard helps you monitor, manage, and improve contractor performance by tracking key metrics and ensuring consistent service delivery. Common Contractor Management Challenges Operations working with independent contractors often […]
Plea to service providers
This explains my plea to service providers. The other day I noticed a wet spot in my closet. My fiance and I live in a tiny apartment (or glorified shoebox depending on how you see it) in the North End of Boston. Over the past 4-years, we have had our fair share of issues with […]
Attracting New Talent While Building Independent Service Provider Loyalty
Choosing the right field service management (FSM) tool is a significant investment in time and resources. Bringing on new solutions is always a challenge as your third- party network has no obligation or incentive to use them, meaning the ROI of your new tool could diminish. If you’re one of the many home services brands […]
4 Ways to Earn and Build Real Customer Loyalty in 2022
4 Ways to Earn and Build Real Customer Loyalty in 2022 Do you have a customer loyalty process in place to build customer loyalty 2022? If not, it could be costing you. Research commissioned by American Express says that 33% of consumers consider switching brands after just one instance of poor customer service. To boost […]
