Plea to service providers
This explains my plea to service providers. The other day I noticed a wet spot in my closet. My fiance and I live in a tiny apartment (or glorified shoebox depending on how you see it) in the North End of Boston. Over the past 4-years, we have had our fair share of issues with […]
Attracting New Talent While Building Independent Service Provider Loyalty
Choosing the right field service management (FSM) tool is a significant investment in time and resources. Bringing on new solutions is always a challenge as your third- party network has no obligation or incentive to use them, meaning the ROI of your new tool could diminish. If you’re one of the many home services brands […]
4 Ways to Earn and Build Real Customer Loyalty in 2022
Do you have a customer loyalty process in place to build customer loyalty 2022? If not, it could be costing you. Research commissioned by American Express says that 33% of consumers consider switching brands after just one instance of poor customer service. To boost customer loyalty, it makes sense to start at the end: Customers […]
Best Customer Experience Tips in 2022
If there is one thing that Amazon.com is about, it’s its obsessive attention to customer experience. Investors should be investing in a company that is obsessing over customer experience. In the long-term, there is never any misalignment between customer interest and shareholder interest. Jeff Bezos, CEO Amazon. July 13, 1999 Today’s consumer has access to […]
Webinar in 3: 6 Ways to Keep Service Providers and Customers Safe During COVID-19
What you’ll learn in 3-minutes We’re reviewing different protocols that will keep your service providers and customers safe while in the field. Service Provider Safety: If you can, work remotely Being isolated away from your team and working out of the comfort of your home is the first step in remaining safe. If you can’t work […]
Times are Tough – Here’s How Dispatch Can Help
We are all experiencing the challenges of the COVID-19 outbreak. Perhaps it’s adjusting to more remote work and communication, or difficulties in keeping your services front of mind with customers. People are staying in and spending less money throughout the nation, and business, as usual, is looking more unusual by the day. You rely on […]
Downloadable Checklist: Service Provider Safety for COVID-19
As of March 30, there have been more than 140,000 confirmed cases of COVID-19 in the U.S. As a result schools and businesses have closed, travel plans are on hold, and many of us have been ordered to shelter in place. But field service providers still have to do their jobs. Therefore, we put together […]
Webinar in 3: To build or to buy, that is the question
What you’ll learn in 3-minutes For this webinar in 3, we’re discussing if it makes more sense to build enterprise software or to buy enterprise software from a third-party vendor. As a refresher: To build means to create the software from scratch. Doing this requires a team of software engineers, a product person, testers, […]
Build vs Buy Software: 4 Questions to Ask Before Deciding
There are many reasons you might be considering to build vs buy software for your own enterprise field service management. A custom solution tailor-made to your unique needs is certainly an attractive option—but is it really the best choice for your business? Depending on the complexity and number of integrations you need built into your […]
7 Hidden Costs of Building Your Own Enterprise Software
Thinking about building your own enterprise-level field service management software? It might be tempting—you can customize it to your unique needs, and you may make it with a smaller price tag as well. But there are a lot of hidden costs waiting to derail your best-laid plans. If you want to keep from being blindsided, […]
