The Evolution of Dispatch: From Fixing Service Management Gaps to Pioneering Service Orchestration
The Broken System – Why We Built Dispatch Home & Property, Construction, and Manufacturing industries have long struggled with inefficiencies in managing service providers. Dispatch was originally designed to bridge this gap—helping businesses streamline how they connect with, manage, and optimize their external service providers. But as we grew alongside our customers, it became clear […]
What the 2025 Independent Contractor Rules Mean for Your Business
In 2025, businesses across the U.S. are navigating significant shifts in labor laws, including updates to independent contractor classifications and potential changes to overtime rules under the Fair Labor Standards Act (FLSA). For industries like manufacturing, oil & gas, home and property services, and energy and utilities, staying compliant isn’t just a legal necessity—it’s critical […]
Streamlining Service Providers with Dispatch: 2024 Year in Review
What’s this article about?: In this 2024 year-in-review, discover how Dispatch transformed service provider management through key innovations like Dispatch Recruit, enhanced scheduling tools, and route optimization. Learn how leading companies reduced service call volume by 20% and improved scheduling efficiency by 21%, and explore how these advancements are streamlining service provider networks across property […]
Contractor Scorecard: Track Key Metrics for Better Contractor Management
Managing independent contractors at scale presents numerous challenges. From tracking contractor response times to maintaining service quality across a diverse workforce, network visibility is essential. A Contractor Scorecard helps you monitor, manage, and improve contractor performance by tracking key metrics and ensuring consistent service delivery. Common Contractor Management Challenges Operations working with independent contractors often […]
Empowering Service Providers: Better Field Service Management Software for Manufacturers
Field service management (FSM) software strengthens partnerships between manufacturers and service providers by making collaboration easier and more transparent. The right software ensures both sides work smoothly, with clear communication and consistent quality on every job. Article Highlights: Understanding Field Service Management and Its Role in Strengthening Partnerships Effective FSM software fosters collaboration by providing […]
Maximizing Manufacturing Efficiency with a Centralized Service Platform
Explore how a central hub and real-time visibility can revolutionize efficiency in manufacturing service operations. The Strategic Advantage of Centralizing Service Operations Centralizing service operations in the manufacturing sector offers a strategic advantage by creating a unified point of control over all service interactions. This approach simplifies coordination, reduces redundancy, and enhances the allocation of […]
Manufacturing Total Experience: Happier Customers, Users, and Employees
In the ever-evolving world of manufacturing, adopting a holistic Total Experience (TX) is key. Dispatch’s cutting-edge software stands at the forefront of this revolution, offering a TX approach that combines customer, user, and employee experiences with multi-experience strategies. Dispatch’s software applies directly to the manufacturing industry’s efficiency, customer satisfaction, and network engagement. The right digital […]
Big Ass Fans & Dispatch Case Study
By using Dispatch, Big Ass Fans was able to cut operational time and cost throughout every step of the service experience and gain 100% contractor adoption in less than three months. “The Dispatch team handled so much of the integration and was so responsive and easy to work with. The burden on our own team […]
5 Reasons You Should Partner with Dispatch Rather Than Building Your Own Enterprise Software
5 Reasons You Should Partner with Dispatch Rather Than Building Your Own Enterprise Software Thinking about building your own enterprise-level field service management software? It might be tempting—you can customize it to your unique needs, and you may make it with a smaller price tag as well. But there are a lot of hidden costs […]
3 Reasons You and Your Dealer Network Need Cutting Edge Service Tools, By Dispatch
3 Reasons You and Your Dealer Network Need Cutting Edge Service Tools, By Dispatch Choosing the right field service management (FSM) tool is a significant investment in time and resources. If you’re one of the many home services brands that outsource to a network of third-party service providers, the standard FSM tools might not be […]
