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Dispatch Digest #1

Welcome to the Dispatch Product Highlight page! Each month, we pick three current or near-term Dispatch platform features and go into a bit of detail about how they can help your business.

If you want to learn more about any of these features, please contact your account manager or support@dispatch.me


November 2019

Updated Schedule Page with Location Tracking

The Schedule page is the home base for many of our users. Now, it’s twice as fast as before! We also added Technician Profiles, allowing your providers to view information like technician working hours and notes right from the Schedule view.

Track my Tech

Our new Schedule page also adds the ability to watch technicians travel on the map without refreshing the page. With this new feature, your providers can improve their routing and assignment with real-time insight into which technician is closest to each job, or simply track how technicians are progressing throughout their day, leading to increased efficiency across the board.

Technician Travel Reporting

In addition, to live location tracking, your providers can now see detailed historic travel reporting. The Dispatch platform records a lot of very useful location data, and with this new report, your providers can see records of their technician’s trips.

Up until now, your providers needed to take advantage of third-party tools to track mileage, or generally keep their fingers on the pulse of where their technicians go throughout the day. Now, Dispatch is the tech travel source of truth. This is just another way Dispatch provides complete visibility into the service experience.

You can read more on our support page for this new feature, which is part of our Power package upgrade.

Appointment Functions

Sometimes, different jobs call for different skill sets or responsibilities. For a complex job, having predefined functions can be a helpful organization tool, increasing efficiency and just making everyone’s life a little easier.

Soon, your providers will be able to set individual functions at an appointment level, creating clear-cut responsibilities for their techs and making sure the job gets done right.

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