As of March 30, there have been more than 140,000 confirmed cases of COVID-19 in the U.S. Schools and businesses have closed, travel plans are on hold, and many of us have been ordered to shelter in place.
But field service providers still have to do their jobs. Therefore, we put together this safety checklist for every field service professional. Please print out this checklist, share it with your service providers, and stay safe out there.
We’re so thankful for all your work.
Service Provider Safety Checklist for COVID-19
1. If you can, work remotely.
The first step is working remotely if you can. If you can’t, restrict all office visitors, effective immediately, with case-by-case emergency situations.
2. Screen for fever and respiratory symptoms.
Implement active screening of service providers and office staff for fever and respiratory symptoms with an Infrared Forehead Thermometer.
3. Confirm your customers are healthy.
Communicate with the customer before the job to gauge their health and their family’s health.
4. Innovate with contactless communication.
Implement video chat into your customer outreach to see if it’s necessary to roll a truck or if the job can be serviced via video chat.
5. Stagger service provider work schedules.
Stagger work schedules to avoid too many service providers in the office at all times.
6. Meticulously disinfect tools and trucks.
Disinfect all vehicles and every piece of equipment after each use. This prevents the spread from surface to surface.
7. BYOB – ”Bring your own bottle.”
Avoid company-shared water bottles by bringing your own to work. Make sure to bring it home, and wash it every night.
8. Wear shoe covers and gloves for every job.
Wear new shoe covers and protective gloves right when you enter the homeowner’s home. This helps ensure cleanliness and also puts the homeowner at ease.
9. Implement contactless payments.
Implement paperless billing, credit card payments, digital receipts/invoices, etc. so that you and the homeowner don’t need to touch anything.
10. Always social distance.
Stay a minimum of 6 feet away from customers and other service providers at all times and if you’re feeling a little under the weather, stay home.