If you’ve ever missed a booking because you were mid-job and couldn’t get to the phone, this one’s for you.
We’re partnering with Fulltime, an AI receptionist purpose-built for service businesses, to bring call handling directly into Dispatch. Fulltime answers your line, recognizes returning customers, and books, reschedules, or files service requests – writing everything to your Dispatch account while the caller is still on the phone.
Why we’re doing this
A missed call isn’t just a missed conversation – it’s a missed job, a customer who calls a competitor instead, or a technician showing up to a home nobody remembers rescheduling. For small teams, keeping the phone covered while crews are out in the field is a daily balancing act, and it only gets harder after hours and on weekends.
Fulltime closes that gap without adding headcount or asking your team to change how they work.
How it works with Dispatch
- Knows who’s calling. Fulltime matches the incoming number against your Dispatch customer list, so returning customers don’t have to re-explain who they are.
- Books, reschedules, and cancels appointments directly on your Dispatch schedule, checking real technician availability as it goes.
- Files service requests as unscheduled jobs when a time can’t be confirmed on the call, so nothing falls through the cracks.
- Proposes time windows when a caller has a range in mind rather than a fixed hour – attached to the job, ready for a dispatcher to confirm.
- Answers status questions for verified callers, using the job history already in Dispatch.
Your dispatchers stay in charge of the decisions that need a human – routing, exceptions, judgment calls. Fulltime handles the routine front-desk work and makes sure it lands cleanly in the system your team already uses.
Getting started
We’re rolling this out first to a group of highly engaged Dispatch users, with Fulltime offering the first two weeks free so you can see it running on your own line before committing to anything. Setup takes about an afternoon.
