Managing third-party contractors introduces significant challenges—especially as businesses scale. Coordinating multiple providers across job sites and systems often leads to inefficiencies and puts the customer experience at risk.
Without visibility into your contractors, poor service can go unnoticed until it’s too late. In fact, over 50% of consumers will switch to a competitor after just one bad experience.
Don’t let your operations slip out of your control. Service orchestration brings alignment to every moving part—giving you the visibility and consistency needed to protect your customer relationships.
The Challenge: Why Traditional Tools Fail at Enterprise Scale
Most companies outgrow their contractor management tools long before they realize it. Manual coordination through spreadsheets, emails, and disconnected apps might work for a dozen providers—but breaks quickly at scale.
If you’re managing a large contractor network, you’ve probably felt these pain points:
- No real-time job status visibility across markets
- Missed SLAs from underperforming contractors
- High churn or customer complaints with no root-cause data
- Difficulty connecting internal systems (CRM, ERP, support platforms)
- No consistent way to measure or improve contractor performance
This is the moment where field service management (FSM) tools typically fall short—and where true service orchestration becomes essential.
📖 Catch Up on Part 1:
Curious how Dispatch started? In our first post of this blog series, we explored the founder’s frustration with poor customer experiences with contracted service providers and how it inspired a new approach to managing third-party service networks.
👉 Read: The Broken System—Why We Built Dispatch
Service Orchestration at Work: What Dispatch Enables
Dispatch is not just a job scheduling tool or contractor database. It’s a service orchestration platform built for enterprise complexity. Here’s what that means in practice:
How Can I See All My Contractor’s Jobs in Real Time?
Dispatch gives you centralized visibility into every job—across providers, teams, and locations. You’ll see live job status updates from the field, get alerts when issues arise, and track progress without chasing down information.
Your teams stay informed. Your customers stay satisfied.
No more chasing down statuses or operating blind.
How Do I Connect My Contractor Network to My CRM or ERP?
Dispatch integrates directly with the platforms you already rely on—Salesforce, SAP, ServiceNow, HubSpot, and more. Our flexible integration framework ensures service data flows into your core systems without manual re-entry or workarounds.
Now every team—from operations to customer experience—has the same, accurate view.
How Can I Track and Improve Contractor Performance?
Dispatch lets you track performance in real time, using metrics like completion rate, SLA compliance, job ratings, and time-to-arrival.
Use that data to:
- Route jobs automatically to top performers
- Replace low-performing contractors
- Optimize network coverage by location and trade
It’s not just about managing your contractor network—it’s about making it better.
How Do I Standardize Workflows Across Multiple Regions?
With Dispatch, you can roll out consistent workflows, templates, and rules across every region—while still giving local teams the flexibility they need.
That means every job follows the same process, meets the same standard, and feeds the same performance data back to your system. Standardized where it matters, flexible where it counts.
Why Service Orchestration Isn’t Optional
Without a system like Dispatch, growing your contractor network means adding complexity—and risk. The bigger your network, the more painful it becomes to maintain consistency, measure outcomes, and meet customer expectations.
With Dispatch, you can scale your service delivery without losing control. Enterprises using orchestration platforms like Dispatch report faster response times, fewer missed appointments, and significantly better customer satisfaction.
“Enterprises operating at scale can’t afford to rely on fragmented contractor management. You need a system that delivers real-time visibility, consistent workflows, and data-driven performance management. That’s what service orchestration is all about—and why we designed Dispatch to meet those enterprise demands from day one.”
— Sam Robinson, VP of Product, Dispatch
Built for Complexity. Proven at Scale.
Dispatch now supports over 28,000 connected field service providers, helping some of the largest brands in North America manage contractor networks with full visibility and performance control.
That growth didn’t happen overnight. As our customers scaled their operations, they faced growing pains—just like many other businesses relying on third-party providers. Their challenges shaped the evolution of Dispatch itself.
What started as a solution for local businesses became a platform built for enterprise scale. Because the truth is: you may not need orchestration when you’re small—but if you’re growing fast, it’s the only way to keep quality from slipping.
Coming Next: Completing the Orchestration Journey
In the final post of this series, we’ll explore how Dispatch brings together the full contractor lifecycle—from sourcing and onboarding to job matching and performance management. It’s not just about scale—it’s about owning and optimizing every part of your service delivery model.
See how Dispatch gives you the visibility, control, and performance tools you need to grow—without sacrificing service quality or customer trust.
