Why Enterprises Need Omnichannel Customer Engagement

In the business world, there is always the newest trendy buzzword headlining every influential blog post – “synergy,” “guru,” “big data,” “viral,” “visionary,” “growth hack,” “innovation,” and a personal favorite, “disruption.” As technology advances, new words emerge giving new meaning to these innovative pathways. The one that has recently caught my attention is, “omnichannel.” Customer […]