Times are Tough – Here’s How Dispatch Can Help

We are all experiencing the challenges of the COVID-19 outbreak. Perhaps it’s adjusting to more remote work and communication, or difficulties in keeping your services front of mind with customers. People are staying in and spending less money throughout the nation, and business, as usual, is looking more unusual by the day. You rely on […]

5 Tips for Handling Negative Customer Reviews 2022

Learn the tips for handling negative customer reviews 2022. Negative customer reviews can make any service-oriented brand sweat. Handle them wrong and you might find your business going viral—in a bad way.  That kind of discord can have a serious impact on your brand reputation, not to mention your bottom line. HubSpot reporting on customer […]

6 Steps for Creating the Best In-Home Customer Experience

Most homeowners approach scheduling a service call with the same level of excitement as scheduling a root canal. They worry about late service providers, having to explain their issue to multiple people, and what condition the service provider will leave their home in. But some home and property brands are turning the service model on […]

How Home Service Franchises are Delivering a Better Last-Mile Customer Experience

All home service franchises want to ensure superior customer experiences (CX). It’s the ultimate goal. It’s what they strive for. However, achieving superior customer experience comes down to the “last mile” – the time period between when the technician leaves for the appointment and the moment the job is complete. How you finish and whether […]

Practical Advice for Managing 3rd-Party Contractors

In part one of this post, we’ll briefly explain the challenges of managing your 3rd-party network. Then, in part two we’ll get prescriptive, offering you 5 useful tips for overcoming these challenges. If you choose to implement these best practices, you’ll be able to effectively leverage your 3rd-party contractor network and better serve your customers. […]

10 Ways the IoT Will Revolutionize the Field Service Industry

The Internet of Things (IoT) will create boundless opportunities for every aspect of life and business. In fact, Google Chairman Eric Schmidt believes that the Internet will disappear as all of our devices will soon be connected. Currently, analysts believe the IoT is in the same stage the Internet was in the 1990s. If that is indeed […]

5-Star Reviews: 9 Ways to Easily Collect More

Did you hear? 2017 is all about customer satisfaction. It’s time to fine-tune the process of making sure your customers are happy and content because there is no point in acquiring new customers if they’re not set up to have a cheerful experience. It’s no secret that customers place value on what other customers say about […]

The Importance of Google Reviews for Field Service Businesses

Ask yourself this, what is the first thing you do when you’re looking for new information? For example, you want to know what is the best Italian restaurant in the North end of Boston; Is Oak or Maple a stronger wood for building a table (yes I have asked this question); or how to tie […]