Clayton Home Building Group® and Dispatch
THE OPPORTUNITY Clayton Home Building Group®, one of America’s leading builders of modern manufactured and modular homes, has a mission to open doors to a better life through attainable homeownership. Clayton is dedicated to providing a world-class customer experience, and that includes servicing homes after the sale. Facilitating that maintenance in a way that keeps […]
How Enterprise Service Brands Can Respond to the Skilled Labor Shortage
The skilled labor shortage is no longer a temporary disruption. It is a structural workforce shift that is redefining how field service organizations operate. By 2029, nearly 15 million Americans will have retired since 2024. Replacing that experience will take years. In the meantime, enterprise service brands face a growing gap between labor capacity and […]
2025 Year in Review: Defining the Future of Service Orchestration
In 2025, the complexity of field service operations accelerated. And for the brands we work with, success wasn’t just about completing more jobs. It was about orchestrating service across an evolving workforce, rising customer expectations, and increasingly distributed teams. This was the year Service Orchestration moved from strategy to system. And at Dispatch, we helped […]
The Next Frontier in Field Operations: Why Real-Time Field Data (Not AI Alone) Will Redefine Field Service
The Next Frontier in Field Operations: Why Real-Time Field Data (Not AI Alone) Will Redefine Field Service Walk any multifamily property, manufacturing plant, or regional service area today and a strange contradiction appears: organizations racing to adopt AI, automation, and predictive analytics… while still relying on email attachments, PDFs, spreadsheets, and outdated forms to capture […]
Service Orchestration: Reimagining Service Delivery with AI and Operational Harmony
The Evolving Challenge of Home Service Across the home service industry, one truth is becoming harder to ignore: delivering consistently great service has never been more complex — or more critical. We’re navigating a landscape shaped by a declining workforce and rising customer expectations. Skilled labor is becoming increasingly difficult to find, and turnover rates […]
Dispatch Unveils Recruit: Revolutionizing Contractor Network Recruiting and Management
BOSTON, Oct. 24, 2024 /PRNewswire/ — Dispatch, a leader in field service management solutions, today announced the launch of its latest innovation, Recruit. This new product empowers businesses to seamlessly build and manage a network of highly-qualified independent service providers, enabling precise, scalable, and efficient operations. Introducing Dispatch Recruit Dispatch Recruit is designed to streamline the process of […]
Empowering Service Providers: Better Field Service Management Software for Manufacturers
Field service management (FSM) software strengthens partnerships between manufacturers and service providers by making collaboration easier and more transparent. The right software ensures both sides work smoothly, with clear communication and consistent quality on every job. Article Highlights: Understanding Field Service Management and Its Role in Strengthening Partnerships Effective FSM software fosters collaboration by providing […]
