The New Best Practices for Warranty Brands

What goes through your mind when something in your home breaks? Do you think, “Great, I’m looking forward to getting this fixed!” Or do you think (in more of a begrudged tone), “Great, now I need to get this fixed….” Let’s face it, the feeling of excitement and enthusiasm, aren’t emotions associated with warranty service. […]

What does it mean to have actionable service data?

Brendan is the COO of a large OEM that has been in business for three decades. From its early days, the company has embodied a culture of diligent written documentation to help understand how happy their customers are. Every task that has ever been done at Brendan’s company comes with a thorough paper trail–from customer […]