Service Provider? Check out how Dispatch can help you grow your business today! Learn More »

#21 The Customer Experience Strategy from a Gartner Magic Quadrant Leader

In The Know Podcast - Dispatch Technologies

Today, we’re sitting down with Donna Williams (VP of Customer Success) to review the proven customer experience strategy that Mendix uses. This strategy has helped them become the leader in Gartner’s 2017 Magic Quadrant for Enterprise High Productivity Application Platform as a Service.

In today’s discussion we talk about:

  • Why “Time to Value” is the most important metric for successful customer experience.
  • What the 4p’s of customer experience are and why they matter.
  • How customer experience helped them lead the Gartner Magic Quadrant.
  • What has caused the recent rise in customer experience?

Please share your feedback

Send ideas for future episodes to Todd Stewart at Todd@dispatch.me

We appreciate it if you would share the podcast with your coworkers  |  Subscribe to our podcast on iTunesSoundcloud, and Google Play |  Follow us at Dispatch and Todd Stewart

More posts.

Manufacturing Efficiency
3 MINUTE READ
Maximizing Manufacturing Efficiency with a Centralized Service Platform
Manufacturing Total Experience: Happier Customers, Users, and Employees
4 MINUTE READ
Manufacturing Total Experience: Happier Customers, Users, and Employees

Join the Dispatch newsletter.

Sign up for our newsletter and we’ll send current articles, podcasts, and videos right to your inbox.