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#21 The Customer Experience Strategy from a Gartner Magic Quadrant Leader

Today, we’re sitting down with Donna Williams (VP of Customer Success) to review the proven customer experience strategy that Mendix uses. This strategy has helped them become the leader in Gartner’s 2017 Magic Quadrant for Enterprise High Productivity Application Platform as a Service.

In today’s discussion we talk about:

  • Why “Time to Value” is the most important metric for successful customer experience.
  • What the 4p’s of customer experience are and why they matter.
  • How customer experience helped them lead the Gartner Magic Quadrant.
  • What has caused the recent rise in customer experience?

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