4 Ways to Earn and Build Real Customer Loyalty in 2022

4 Ways to Earn and Build Real Customer Loyalty in 2022 Do you have a customer loyalty process in place to build customer loyalty 2022? If not, it could be costing you. Research commissioned by American Express says that 33% of consumers consider switching brands after just one instance of poor customer service. To boost […]

Best Customer Experience Tips in 2022

If there is one thing that Amazon.com is about, it’s its obsessive attention to customer experience. Investors should be investing in a company that is obsessing over customer experience. In the long-term, there is never any misalignment between customer interest and shareholder interest. Jeff Bezos, CEO Amazon. July 13, 1999 Today’s consumer has access to […]

Dispatch Digest – Introducing Service Provider Profiles

Understanding the performance of your independent service providers, dealers, or franchise locations is one of the most critical and challenging parts of running your service business. Working with Dispatch gives you access to job and provider data that can help you tailor your network and ultimately improve customer satisfaction through better service experiences delivered by […]

Dispatch and Bloomin’ Blinds

Dispatch and Bloomin’ Blinds  How Bloomin’ Blinds partners with Dispatch to conquer “Big, Hairy, Audacious” Goals “ We would like to be the new, modern version of window coverings—not only in our business model, but in our technology and how we handle ourselves and our customers. Having Dispatch is helping us make progress toward our […]

Webinar in 3: 6 Ways to Keep Service Providers and Customers Safe During COVID-19

Webinar in 3: 6 Ways to Keep Service Providers and Customers Safe During COVID-19 What you’ll learn in 3-minutes We’re reviewing different protocols that will keep your service providers and customers safe while in the field.  Service Provider Safety: If you can, work remotely Being isolated away from your team and working out of the comfort […]

Times are Tough – Here’s How Dispatch Can Help

We are all experiencing the challenges of the COVID-19 outbreak. Perhaps it’s adjusting to more remote work and communication, or difficulties in keeping your services front of mind with customers. People are staying in and spending less money throughout the nation, and business, as usual, is looking more unusual by the day. You rely on […]

Downloadable Checklist: Service Provider Safety for COVID-19

As of March 30, there have been more than 140,000 confirmed cases of COVID-19 in the U.S. As a result schools and businesses have closed, travel plans are on hold, and many of us have been ordered to shelter in place. But field service providers still have to do their jobs. Therefore, we put together […]

Covid-19 Practice Guidance for Service Providers

As of March 30, there have been more than 140,000 confirmed cases of COVID-19 in the U.S. schools and businesses have closed, travel plans are on hold, and many of us have been ordered to shelter in place. But field service providers still have to do their jobs. So the question is, what are the […]

7 Hidden Costs of Building Your Own Enterprise Software

What are the 7 Hidden Costs of Building Your Own Enterprise Software? Thinking about building your own enterprise-level field service management software? It might be tempting—you can customize it to your unique needs, and you may make it with a smaller price tag as well. But there are a lot of hidden costs waiting to […]

The Build vs Buy Dilemma
A Q&A with Dispatch’s Software Engineer II

It is inevitable that an enterprise will one day ask, “is it more cost-efficient to build or buy this piece of software?”  To build means to create the software from scratch. Doing this requires a team of software engineers, maybe a product person, testers, a budget considering total cost of ownership, diligent roadmap planning, and […]