#4: What does the on-demand economy mean for service businesses?
Have you ever wanted an on-demand repairman? In this episode, we’re chatting with Dispatch co-founder, Yaakov Zar. We’re discussing what it takes to get that technician to your house in 5-10 minutes, the new technology offerings that are enabling this functionality, and what is preventing the on-demand economy from tapping into the service industry. I hope […]
Modern Service Experience: The Path to Better Customer Loyalty
As you’re reading this article, please reach into your pocket and take out your phone. Think about what this amazing device can do for you. It can fetch a driver to your location in minutes, order tickets to tonight’s movie premiere, read what last night’s diners said about your favorite restaurant, and it can even have someone pick up, […]
#2: The Indicators of Quality in the Service Industry
What does quality really mean? On today’s episode, we’re discussing: What does quality mean in the service industry? The power of five-star reviews. What “being on time” actually means. Finally. we’re answering the general question: “is faster always better?” Get ready to dive into some data. I hope you enjoy listening as much as I […]
#1: How Enterprises Satisfy the Modern-Day Customer
Service businesses are in trouble. They’re in trouble because of the new standard set by Uber, Yelp, GrubHub, and many others. It’s this new standard of customer service that is creating headaches for enterprises that rely on non-dedicated third party networks. That’s what we’re solving at Dispatch. We’re linking the people, process, and data to […]
Why Enterprises Need Omnichannel Customer Engagement
In the business world, there is always the newest trendy buzzword headlining every influential blog post – “synergy,” “guru,” “big data,” “viral,” “visionary,” “growth hack,” “innovation,” and a personal favorite, “disruption.” As technology advances, new words emerge giving new meaning to these innovative pathways. The one that has recently caught my attention is, “omnichannel.” Customer […]
5-Star Reviews: 9 Ways to Easily Collect More
Did you hear? 2017 is all about customer satisfaction. It’s time to fine-tune the process of making sure your customers are happy and content because there is no point in acquiring new customers if they’re not set up to have a cheerful experience. It’s no secret that customers place value on what other customers say about […]
The Importance of Google Reviews for Field Service Businesses
Ask yourself this, what is the first thing you do when you’re looking for new information? For example, you want to know what is the best Italian restaurant in the North end of Boston; Is Oak or Maple a stronger wood for building a table (yes I have asked this question); or how to tie […]
