#2: The Indicators of Quality in the Service Industry

What does quality really mean? On today’s episode, we’re discussing: What does quality mean in the service industry? The power of five-star reviews. What “being on time” actually means. Finally. we’re answering the general question: “is faster always better?” Get ready to dive into some data. I hope you enjoy listening as much as I […]

#1: How Enterprises Satisfy the Modern-Day Customer

Service businesses are in trouble. They’re in trouble because of the new standard set by Uber, Yelp, GrubHub, and many others. It’s this new standard of customer service that is creating headaches for enterprises that rely on non-dedicated third party networks. That’s what we’re solving at Dispatch. We’re linking the people, process, and data to […]

5-Star Reviews: 9 Ways to Easily Collect More

Did you hear? 2017 is all about customer satisfaction. It’s time to fine-tune the process of making sure your customers are happy and content because there is no point in acquiring new customers if they’re not set up to have a cheerful experience. It’s no secret that customers place value on what other customers say about […]