Case Study – How Dispatch Helped KeyMe Differentiate with Customer Experience
By using Dispatch, KeyMe was able to implement a new home-service business model, ensure locksmith compliance, and significantly improve the end customer experience – all through an out-of-the-box solution requiring little effort from their team. “Our customers care about three things – urgency, up front pricing, and a flawless experience with our locksmiths. Dispatch enables […]
Plea to service providers
This explains my plea to service providers. The other day I noticed a wet spot in my closet. My fiance and I live in a tiny apartment (or glorified shoebox depending on how you see it) in the North End of Boston. Over the past 4-years, we have had our fair share of issues with […]
Attracting New Talent While Building Independent Service Provider Loyalty
Choosing the right field service management (FSM) tool is a significant investment in time and resources. Bringing on new solutions is always a challenge as your third- party network has no obligation or incentive to use them, meaning the ROI of your new tool could diminish. If you’re one of the many home services brands […]
4 Ways to Earn and Build Real Customer Loyalty in 2022
Do you have a customer loyalty process in place to build customer loyalty 2022? If not, it could be costing you. Research commissioned by American Express says that 33% of consumers consider switching brands after just one instance of poor customer service. To boost customer loyalty, it makes sense to start at the end: Customers […]
Best Customer Experience Tips in 2022
If there is one thing that Amazon.com is about, it’s its obsessive attention to customer experience. Investors should be investing in a company that is obsessing over customer experience. In the long-term, there is never any misalignment between customer interest and shareholder interest. Jeff Bezos, CEO Amazon. July 13, 1999 Today’s consumer has access to […]
How Modern Retailers Drive Customer Loyalty
Building Retail Customer Loyalty through Home Service The retail landscape has changed fundamentally over the past 20 years. The Internet gave rise to eCommerce, allowing giants like Amazon to offer a wider selection of products than brick and mortar retailers at lower prices, delivered right to your door. Experts expected this new level of choice […]
Dispatch and Bloomin’ Blinds
Dispatch and Bloomin’ Blinds How Bloomin’ Blinds partners with Dispatch to conquer “Big, Hairy, Audacious” Goals “ We would like to be the new, modern version of window coverings—not only in our business model, but in our technology and how we handle ourselves and our customers. Having Dispatch is helping us make progress toward our […]
Webinar in 3: 6 Ways to Keep Service Providers and Customers Safe During COVID-19
What you’ll learn in 3-minutes We’re reviewing different protocols that will keep your service providers and customers safe while in the field. Service Provider Safety: If you can, work remotely Being isolated away from your team and working out of the comfort of your home is the first step in remaining safe. If you can’t work […]
Times are Tough – Here’s How Dispatch Can Help
We are all experiencing the challenges of the COVID-19 outbreak. Perhaps it’s adjusting to more remote work and communication, or difficulties in keeping your services front of mind with customers. People are staying in and spending less money throughout the nation, and business, as usual, is looking more unusual by the day. You rely on […]
Downloadable Checklist: Service Provider Safety for COVID-19
As of March 30, there have been more than 140,000 confirmed cases of COVID-19 in the U.S. As a result schools and businesses have closed, travel plans are on hold, and many of us have been ordered to shelter in place. But field service providers still have to do their jobs. Therefore, we put together […]
