Closing the Inbound Call Gap in Field Service

A missed call can mean a lost job, an outdated schedule or another callback for your team. Here’s how Fulltime connects phone conversations to the work you already manage in Dispatch. A homeowner calls to book a repair. Another needs to move Thursday’s appointment to Friday. A third wants an update on a job. Your […]

Introducing Fulltime: an AI receptionist, built into your Dispatch account 

If you’ve ever missed a booking because you were mid-job and couldn’t get to the phone, this one’s for you.  We’re partnering with Fulltime, an AI receptionist purpose-built for service businesses, to bring call handling directly into Dispatch. Fulltime answers your line, recognizes returning customers, and books, reschedules, or files service requests – writing everything […]

2025 Year in Review: Defining the Future of Service Orchestration

In 2025, the complexity of field service operations accelerated. And for the brands we work with, success wasn’t just about completing more jobs. It was about orchestrating service across an evolving workforce, rising customer expectations, and increasingly distributed teams. This was the year Service Orchestration moved from strategy to system. And at Dispatch, we helped […]