What is digital transformation? 

Digital transformation is more than just the latest catchy business buzzword. Digital and AI transformation refers to the ongoing development of an organization’s technological capabilities, enabling it to consistently enhance customer experiences, reduce operational expenses, and maintain a competitive edge. To put it plainly, organizations are putting down the paper and pencils and leveraging the latest technology to supercharge their organizations. 

Why do we need digital transformation? 

Asking why your organization needs digital transformation is like asking where’s the nearest Blockbuster. We all know what happens when companies don’t adapt: they lose their competitive edge. Companies that make it through uncertain periods are able to adapt to the ever-changing landscape of their industry. 

One of the most important benefits of investing in digital transformation is that you can use technology to improve your customer experience. For example, you can use technology to reduce the number of touch points it takes for a customer to schedule a service appointment or for them to communicate with a service professional doing work in their home.

Another way digital transformation can help your business is by improving operational efficiency. Using technology to get through mundane tasks quicker or to automate manual processes will save your organization time and money. Improving customer experience and increasing efficiency will give you an advantage over your competitors. 

Can Dispatch help your organization begin digital transformation? 

We can help automate expensive, manual processes that are costing your business time and money 

Whether it’s scheduling service calls, matching a job with the right service professional, or invoicing and billing clients, Dispatch has a suite of tools to make working with your third-party contractors easier. 

We enable a more positive end customer experience and non employee experience through technology 

Your customers and contractors have a more pleasant experience working with your brand when you make it easy for them to do so. Our software helps organizations increase important metrics like first-time fix rates on service appointments or give customers the opportunity to leave online reviews, promoting a customer-centric environment. 

Our products help you respond to present labor and economic challenges

Happy customers and happy contractors will help you weather the present labor and economic challenges. With the current field service labor shortage maintaining a healthy network of third-party contractors who enjoy working with your brand, is more important than ever. 

In addition, we all know it’s cheaper to retain a customer than to acquire a new one. During present economic times, when many organizations are tightening the proverbial belt, it’s imperative that you reduce customer churn. 

Here are five ways your organization can prepare for digital transformation: 

1. 1. Automate Processes: If you think about it, there are likely several processes in your business that are laborious and could benefit from automation, freeing up your workforce to focus on more important things. Whether it’s multiple calls to contractors or customers to schedule service appointments or chasing front offices for billing and payment information, there are tools to help you reduce the burden of those manual processes.
   2. Engage new technology: The first step in digital technology is being open to engaging new technology that will make a difference in your business. As new technology can be expensive and take a while to implement, it is important to engage with new technology thoughtfully by ensuring that it’s right for your organization and that your contractor network will adopt it.
   3. Encourage operational efficiency: While leadership may be leading the charge of digital transformation, it’s important to encourage operational efficiency throughout the entire organization. Inefficiencies pile up at every stage of the organization and often become status quo. Encouraging employees to think about their tasks differently will encourage the creativity required for transformation.
   4. Change Management: Adding new tools to your organization can be scary. Whether it’s your employees or your third-party contractors, people can be resistant to change. Investing in new technology also means investing in change management so that your stakeholders buy into the changes you’re making in the organization.

• Focus on customer experience: When approaching digital transformation, organizations often have the bottom line in mind. And while that’s important, it shouldn’t come at the expense of customer experience. Leveraging technology should improve the customer experience and make it easier for your organization to retain them. 

If you think Dispatch can help your organization improve the metrics that matter, then speak to a member of our team.