The New Way to Win Loyalty for HVAC Manufacturers

Winning lifetime customers starts and ends with your dealer network. Read more on how to win loyalty with HVAC manufacturers. The HVAC industry is growing quickly, with HVAC projected to register a compound annual growth rate of 6.1%  from 2020 to 2027. The ability to not only grow your base but to also maintain the […]

Plea to service providers

This explains my plea to service providers. The other day I noticed a wet spot in my closet. My fiance and I live in a tiny apartment (or glorified shoebox depending on how you see it) in the North End of Boston. Over the past 4-years, we have had our fair share of issues with […]

4 Ways to Earn and Build Real Customer Loyalty in 2022

4 Ways to Earn and Build Real Customer Loyalty in 2022 Do you have a customer loyalty process in place to build customer loyalty 2022? If not, it could be costing you. Research commissioned by American Express says that 33% of consumers consider switching brands after just one instance of poor customer service. To boost […]

How Modern Retailers Drive Customer Loyalty

Building Retail Customer Loyalty through Home Service The retail landscape has changed fundamentally over the past 20 years. The Internet gave rise to eCommerce, allowing giants like Amazon to offer a wider selection of products than brick and mortar retailers at lower prices, delivered right to your door. Experts expected this new level of choice […]

Webinar in 3: 6 Ways to Keep Service Providers and Customers Safe During COVID-19

Webinar in 3: 6 Ways to Keep Service Providers and Customers Safe During COVID-19 What you’ll learn in 3-minutes We’re reviewing different protocols that will keep your service providers and customers safe while in the field.  Service Provider Safety: If you can, work remotely Being isolated away from your team and working out of the comfort […]

Covid-19 Practice Guidance for Service Providers

As of March 30, there have been more than 140,000 confirmed cases of COVID-19 in the U.S. schools and businesses have closed, travel plans are on hold, and many of us have been ordered to shelter in place. But field service providers still have to do their jobs. So the question is, what are the […]

How Service Brands Can Survive (and Thrive) in the DIFM Economy

TLDR: Customers that buy a couch not only expect brands to deliver it but also assemble it in their home. This customer expectation shift is called the “do it for me” (DIFM) economy. Consumers expect seamless experiences between them and the brand they’re working with. Offering installation and maintenance will let your home services brand […]

Get it right – Customer Experience over Customer Service

It’s pushing 11 pm on a summer night. The waitress, the only one still working, is in deep conversation with a passerby, politely indifferent to you and the other two tables remaining. But you’re content. And why shouldn’t you be? When you reflect on the meal–from the endless assortment of savory tapas, the sugary sangria, […]