Plea to service providers
This explains my plea to service providers. The other day I noticed a wet spot in my closet. My fiance and I live in a tiny apartment (or glorified shoebox depending on how you see it) in the North End of Boston. Over the past 4-years, we have had our fair share of issues with […]
Attracting New Talent While Building Independent Service Provider Loyalty
Choosing the right field service management (FSM) tool is a significant investment in time and resources. Bringing on new solutions is always a challenge as your third- party network has no obligation or incentive to use them, meaning the ROI of your new tool could diminish. If you’re one of the many home services brands […]
Best Customer Experience Tips in 2022
If there is one thing that Amazon.com is about, it’s its obsessive attention to customer experience. Investors should be investing in a company that is obsessing over customer experience. In the long-term, there is never any misalignment between customer interest and shareholder interest. Jeff Bezos, CEO Amazon. July 13, 1999 Today’s consumer has access to […]
Webinar in 3: To build or to buy, that is the question
What you’ll learn in 3-minutes For this webinar in 3, we’re discussing if it makes more sense to build enterprise software or to buy enterprise software from a third-party vendor. As a refresher: To build means to create the software from scratch. Doing this requires a team of software engineers, a product person, testers, […]
Build vs Buy Software: 4 Questions to Ask Before Deciding
There are many reasons you might be considering to build vs buy software for your own enterprise field service management. A custom solution tailor-made to your unique needs is certainly an attractive option—but is it really the best choice for your business? Depending on the complexity and number of integrations you need built into your […]
7 Hidden Costs of Building Your Own Enterprise Software
Thinking about building your own enterprise-level field service management software? It might be tempting—you can customize it to your unique needs, and you may make it with a smaller price tag as well. But there are a lot of hidden costs waiting to derail your best-laid plans. If you want to keep from being blindsided, […]
The Build vs Buy Dilemma
A Q&A with Dispatch’s Software Engineer II
It is inevitable that an enterprise will one day ask, “is it more cost-efficient to build or buy this piece of software?” To build means to create the software from scratch. Doing this requires a team of software engineers, maybe a product person, testers, a budget considering total cost of ownership, diligent roadmap planning, and […]
5 Tips for Handling Negative Customer Reviews 2022
Learn the tips for handling negative customer reviews 2022. Negative customer reviews can make any service-oriented brand sweat. Handle them wrong and you might find your business going viral—in a bad way. That kind of discord can have a serious impact on your brand reputation, not to mention your bottom line. HubSpot reporting on customer […]
4 Customer Experience Trends Home Service Brands Should Follow in 2023
In an increasingly competitive marketplace, customers are more focused than ever on the experience they get rather than the product itself. Seventy percent of buying decisions are based on customer experience, reports Cisco—and research from Salesforce says that more than half of consumers say that companies have a harder time earning their trust than ever […]
How Are Your 3rd-Party Contractors Doing? Here’s How to Find Out
Are your third-party service providers doing work that upholds your home services brand? Are they showing up on time to customer calls? Fixing the problem on the first visit? How do homeowners feel about your service providers’ scheduling, invoicing, and overall customer service? Without visibility into the day-to-day operations of your third-party service providers, you […]
