What it Means To Be a Transparent Franchise

Running a franchise in the home services industry is about as American as apple pie, but it doesn’t come easy. Unfortunately, once a franchise is created, the franchisors often lack full visibility and insight into the work being performed by their franchisees. All that effort the franchisor puts into developing training guides, adhering to legal […]

Delivering on Quality Standards in the Home Service Industry

I recently attended my first International Franchise Association show in Phoenix and the one question I heard repeatedly from home service franchisors was: “How can we ensure that our franchisees are delivering our brand and quality standards on every single appointment?” Here are some answers:   Training Helps Training is clearly one of the core […]

What We Learned at IFA 2018: Become an Automated Franchise

This past week, we were sponsors at IFA 2018 in Phoenix Arizona – the Super Bowl of franchise conferences. It was a spectacle of an event…from industry influencers to some of the world’s largest franchise brands. What made the event impressive were the breakout and round-table sessions. Conversations ranged from employee motivation to the future […]

#23 How to Standardize Customer Experience as a Franchise

Because of the complex franchise model, there is little to no visibility into the performance of the franchise network. From our research, many franchises face these same three challenges: Inconsistent brand and customer experiences Disparate technology solutions A frequent disconnect between the franchisor, the franchisee, and the customer. However, every once in a while you […]