Case Study – How Dispatch Helped KeyMe Differentiate with Customer Experience

By using Dispatch, KeyMe was able to implement a new home-service business model, ensure locksmith compliance, and significantly improve the end customer experience – all through an out-of-the-box solution requiring little effort from their team. “Our customers care about three things – urgency, up front pricing, and a flawless experience with our locksmiths. Dispatch enables […]

4 Ways to Earn and Build Real Customer Loyalty in 2022

Do you have a customer loyalty process in place to build customer loyalty 2022? If not, it could be costing you. Research commissioned by American Express says that 33% of consumers consider switching brands after just one instance of poor customer service. To boost customer loyalty, it makes sense to start at the end: Customers […]

How Modern Retailers Drive Customer Loyalty

Building Retail Customer Loyalty through Home Service The retail landscape has changed fundamentally over the past 20 years. The Internet gave rise to eCommerce, allowing giants like Amazon to offer a wider selection of products than brick and mortar retailers at lower prices, delivered right to your door. Experts expected this new level of choice […]

How Service Brands Can Survive (and Thrive) in the DIFM Economy

TLDR: Customers that buy a couch not only expect brands to deliver it but also assemble it in their home. This customer expectation shift is called the “do it for me” (DIFM) economy. Consumers expect seamless experiences between them and the brand they’re working with. Offering installation and maintenance will let your home services brand […]

Smart Home Trends are Key to Modernizing Home Services

Here at Dispatch, we were thrilled to recently be recognized by Inc. 5000 as being in the top 10% of the fastest-growing companies in America. There are a lot of reasons behind this growth — including some of the best talent in the country. But we also believe we are at the forefront of a […]

6 Steps for Creating the Best In-Home Customer Experience

Most homeowners approach scheduling a service call with the same level of excitement as scheduling a root canal. They worry about late service providers, having to explain their issue to multiple people, and what condition the service provider will leave their home in. But some home and property brands are turning the service model on […]