Longtime CFO to Lead Dispatch into Its Next Phase of Growth
Dispatch announces the appointment of David Morland as Chief Executive Officer. David succeeds Pat Burns, who is leaving the company to pursue a new professional opportunity.
Since joining Dispatch in 2016, David has played a pivotal role in the company’s growth and evolution. As Chief Financial Officer, he helped guide Dispatch from an early-stage startup into the leading Service Orchestration Platform, trusted by some of the largest service brands in North America.
Beyond his financial leadership, David has worked closely with many of Dispatch’s largest customers and partners over the past ten years, helping shape company strategy, product investment priorities, and long-term growth initiatives. His deep understanding of the service industry and strong customer focus position him uniquely to lead Dispatch into its next phase of growth.
David’s appointment reflects Dispatch’s commitment to continuity, customer success, and long-term growth. Throughout his tenure, he has worked to better understand the operational challenges facing modern service organizations and the opportunities to create more connected, efficient service networks.
"David has been a valuable partner to me and instrumental in building Dispatch into the company it is today," said Pat Burns. "He brings deep industry knowledge, strong customer relationships, and a clear vision for the future. I have tremendous confidence in his leadership and the continued success of Dispatch."
As CEO, David will lead Dispatch’s continued efforts to help enterprise organizations orchestrate their service work more efficiently, improve visibility across contractor networks, and deliver exceptional customer experiences at scale.
“It is an honor to lead Dispatch into its next chapter," said David. "We have an incredible team, industry-leading solutions, and customers who are transforming the service industry every day. Our focus remains building upon this strong foundation to help organizations create more connected service networks and deliver better outcomes for the customers they serve.”
Dispatch also extends its sincere gratitude to Pat Burns for his leadership and contributions to the company. During his tenure, Burns helped establish Dispatch as the category leader in Service Orchestration and positioned the company for sustained growth and innovation.
The company remains committed to its mission of transforming service delivery through technology, data, network intelligence, and AI-powered innovation, helping customers optimize operations, strengthen service networks, and deliver exceptional customer experiences in an increasingly complex service environment.
