#7: How to Achieve Better Customer Experiences with Machine Learning (Brian Bell Jr., DataRobot)
In this episode, we’re interviewing Brian Bell Jr., the Lead Software Engineer & Team Manager of Data Science at DataRobot – a machine learning platform for data scientists to build accurate predictive models in a fraction of the time that it takes today. This is a revolutionary offering that experts are saying could fundamentally change the data science […]
#6: What the IOT Means for Lead Management
What does the IoT have to do with lead management? In this episode, we sat down with enterprise and CIO expert, Alex Beletsky, as he revealed: 1. Why lead management in the OEM space is severely lagging. 2. What this “lag” means for enterprise brands. 3. What the IoT means for lead management. Let’s get this […]
#5: How Enterprise Brands can be More like Amazon
Do you know what Amazon, Walmart, and Ticketmaster all have in common? In this episode, we’re chatting with Dispatch VP of Customer Success, Eli Rosen. We’ll discuss various digital strategies, what IT departments should mean to the CIO and enterprise brands, and what the future of innovative business strategy means in this technology-driven world. We highlight […]
#4: What does the on-demand economy mean for service businesses?
Have you ever wanted an on-demand repairman? In this episode, we’re chatting with Dispatch co-founder, Yaakov Zar. We’re discussing what it takes to get that technician to your house in 5-10 minutes, the new technology offerings that are enabling this functionality, and what is preventing the on-demand economy from tapping into the service industry. I hope […]
Modern Service Experience: The Path to Better Customer Loyalty
As you’re reading this article, please reach into your pocket and take out your phone. Think about what this amazing device can do for you. It can fetch a driver to your location in minutes, order tickets to tonight’s movie premiere, read what last night’s diners said about your favorite restaurant, and it can even have someone pick up, […]
#2: The Indicators of Quality in the Service Industry
What does quality really mean? On today’s episode, we’re discussing: What does quality mean in the service industry? The power of five-star reviews. What “being on time” actually means. Finally. we’re answering the general question: “is faster always better?” Get ready to dive into some data. I hope you enjoy listening as much as I […]
#1: How Enterprises Satisfy the Modern-Day Customer
Service businesses are in trouble. They’re in trouble because of the new standard set by Uber, Yelp, GrubHub, and many others. It’s this new standard of customer service that is creating headaches for enterprises that rely on non-dedicated third party networks. That’s what we’re solving at Dispatch. We’re linking the people, process, and data to […]
