Dispatch Hires Chief Technology Officer
Dispatch, the leading software provider focusing on modernizing home service experiences, announced today that Scott Rudberg joined the management team as Chief Technology Officer. Rudberg most recently led technology teams at both Passkey and Zipcar and brings a wealth of experience to this newly created role at Dispatch. “Scott is joining at the perfect time, […]
How Home Service Franchises are Delivering a Better Last-Mile Customer Experience
All home service franchises want to ensure superior customer experiences (CX). It’s the ultimate goal. It’s what they strive for. However, achieving superior customer experience comes down to the “last mile” – the time period between when the technician leaves for the appointment and the moment the job is complete. How you finish and whether […]
Dispatch and FieldEdge Announce Strategic Partnership
BOSTON, MA — Dispatch, the industry leader in empowering enterprise brands to digitally connect with home service providers and power a modern service experience, announced today a partnership with FieldEdge, the leading field service management software for contractors. This partnership will enable FieldEdge users to interact with Dispatch customers directly in the FieldEdge interface, providing […]
Home Service Revolution: How Technology Enables Maximum Output From Service Pros
Analysts agree that more enterprises are relying on third-party contractors to complete work on their behalf. It’s a trend that isn’t going away. The challenge is that 3rd-party service pros can’t be managed directly, aren’t typically set to a regular schedule, and are sometimes seen as a temporary resource to fill service gaps around dedicated […]
The New Best Practices for Warranty Brands
What goes through your mind when something in your home breaks? Do you think, “Great, I’m looking forward to getting this fixed!” Or do you think (in more of a begrudged tone), “Great, now I need to get this fixed….” Let’s face it, the feeling of excitement and enthusiasm, aren’t emotions associated with warranty service. […]
What Does it Mean to be a Customer-Centric OEM?
Customer experience (CX) is the buzzword that doesn’t seem to go away. It all started when companies like Apple, Amazon, Costco, Dollar Shave Club, Trader Joe’s, Safelite Autoglass, you name it, gained traction in the market. These companies didn’t have different business models and they didn’t have different organizational structures; they just had different mindsets. […]
The Annoying Home Inspection: Simplifying the Tedious Back and Forth
Finally! After 4 months of searching, 3 weeks of open houses, 2 offers rejected, and 1 bogus deal, a seller has finally accepted your offer. Additionally, you also received an offer on your own house, something you’ve been waiting for as well. As you start the home inspection process, your realtor recommends someone to use… […]
Can You Hold Please? Don’t Lose Your Millennial Customers
There is nothing more frustrating for millennials than being asked to “hold” in 2018. Something breaks in their home, they call for help, and on the other end of the phone is a customer service process straight out of 1995. Ok, that may be a little dramatic, but let’s face it: some home service companies […]
#25 The Service Knowledge Gap: Why it Matters and How to Close it
We’re thrilled today to welcome Tauris McBride, the CEO and Founder of HVAC Tutor – a modern way of training HVAC contractors about new practices, policies, and methods. HVAC Tutor – which you can find at tauristech.org – specializes in New York City Refrigeration License Exam Preparation, and New York City refrigeration operating engineer courses […]
What a Millennial Wants: Serving the New Homeowner
Something extraordinary is taking shape in the home services industry right now, and most people have no idea. Millennials–long considered averse to home ownership–are slowly starting to buy homes, and are bringing with them an entirely new set of home service expectations not seen before. Though they own fewer homes compared to older age groups, […]
