Unlocking Success: The Power of Total Experience in Transforming Customer, User, and Employee Engagement
What is Total Experience? Total Experience is a business concept that suggests that companies can benefit from taking a holistic view of Customer Experience, User Experience, Employee Experience, and Multiexperience instead of focusing on each area independently. Customer Experience: Customer experience (CX) refers to the overall perception and interaction that a customer has with a […]
Check Out The Latest Dispatch Product Updates
Dispatch has a couple of exciting product updates. We’ve added functionality to make managing jobs easier. Searchable Jobs The job search feature has been moved to the jobs page in Dispatch for more convenient access. You can search jobs by customer name, address, technician, status, or job source. The improved User Interface allows customers to […]
Manage Your Leads With Dispatch
Great news—you can now manage your leads in Dispatch! Before your jobs become jobs, they’re leads. When you create a job in Dispatch, you need relevant customer data such as address, type of services they’re receiving, etc. That information is likely already available to you. But what about people who engage with your organization who […]
Dispatch Welcomes Seema Kumar as New Board Member to Accelerate Growth Strategy
How To Prepare for Digital Transformation in Your Organization
What is digital transformation? Digital transformation is more than just the latest catchy business buzzword. Digital and AI transformation refers to the ongoing development of an organization’s technological capabilities, enabling it to consistently enhance customer experiences, reduce operational expenses, and maintain a competitive edge. To put it plainly, organizations are putting down the paper and […]
Dispatch Digest – Dispatch Payments – Streamlining Payment Processing in the Field
Introducing Dispatch Payments! Dispatch Payments – streamlining the way your service providers accept payments in the field. Designed to be easy to use and competitively priced, your service providers can take payments from anywhere by utilizing the Dispatch Work field service management software on-site with the mobile app, or in-office through the desktop. Provide your […]
Ace Handyman Services & Dispatch Case Study
By using Dispatch, Ace Handyman Services was able to improve location performance and use customer experience as a differentiator. “We’re scaling very fast. We are sometimes adding multiple offices per week, and Dispatch has kept pace with that seamlessly. Dispatch has enabled us to grow, and our growth has been significant.” With Dispatch, Ace Handyman […]
Adoption & Implementation: An Interview with Dispatch’s Engagement Team
The biggest part of any software purchasing process is the implementation and for companies that use third-party contractors getting them to adopt your software is critical. While software adoption may be glossed over by other software companies, at Dispatch we have a dedicated engagement team solely focused on making sure your network of providers has […]
The Beauty and Danger of Implementing New Field Service Software
The time has come to evaluate your field service tech stack, but can you evolve your operations without disrupting your independent pros and end-customers? Why Is Implementation important? When a company invests in new software they’re taking a big risk. Implementing new software can take a lot of time and money and software vendors often […]
What Is Field Service Management Software?
What is Field Service Management Software? As the name implies, field service management software is software intended to help manage the operations of field services. Field service management software typically helps to manage the scheduling, dispatching, and communicating of field service professionals to help improve operational efficiency. Consider this example: You call your home warranty […]
