Downloadable Checklist: Service Provider Safety for COVID-19
As of March 30, there have been more than 140,000 confirmed cases of COVID-19 in the U.S. As a result schools and businesses have closed, travel plans are on hold, and many of us have been ordered to shelter in place. But field service providers still have to do their jobs. Therefore, we put together […]
#27 Samara Toole, CMO of California Closets
About Samara (Sam) Toole: Sam was brought on as a CMO to manage the brand and customer acquisition strategies and in this role, she oversees customer marketing, creative, and content development to fuel the website, showroom, sales & training at California Closets. Currently, Sam is focused on the customer more than ever and driving tactics […]
Webinar in 3: To build or to buy, that is the question
What you’ll learn in 3-minutes For this webinar in 3, we’re discussing if it makes more sense to build enterprise software or to buy enterprise software from a third-party vendor. As a refresher: To build means to create the software from scratch. Doing this requires a team of software engineers, a product person, testers, […]
Build vs Buy Software: 4 Questions to Ask Before Deciding
There are many reasons you might be considering to build vs buy software for your own enterprise field service management. A custom solution tailor-made to your unique needs is certainly an attractive option—but is it really the best choice for your business? Depending on the complexity and number of integrations you need built into your […]
7 Hidden Costs of Building Your Own Enterprise Software
Thinking about building your own enterprise-level field service management software? It might be tempting—you can customize it to your unique needs, and you may make it with a smaller price tag as well. But there are a lot of hidden costs waiting to derail your best-laid plans. If you want to keep from being blindsided, […]
The Build vs Buy Dilemma
A Q&A with Dispatch’s Software Engineer II
It is inevitable that an enterprise will one day ask, “is it more cost-efficient to build or buy this piece of software?” To build means to create the software from scratch. Doing this requires a team of software engineers, maybe a product person, testers, a budget considering total cost of ownership, diligent roadmap planning, and […]
5 Tips for Handling Negative Customer Reviews 2022
Learn the tips for handling negative customer reviews 2022. Negative customer reviews can make any service-oriented brand sweat. Handle them wrong and you might find your business going viral—in a bad way. That kind of discord can have a serious impact on your brand reputation, not to mention your bottom line. HubSpot reporting on customer […]
#27 Kelsey Stuart, CEO of Bloomin’ Blinds
About Kelsey Stuart Kelsey has been with Bloomin’ Blinds since the beginning and has spent much of his time focused on the marketing and growth of the company. Rising from the “mailroom” to the top chair, there isn’t a part of the Bloomin’ business model he isn’t intimately familiar with. Maintaining day-to-day contact with […]
4 Customer Experience Trends Home Service Brands Should Follow in 2023
In an increasingly competitive marketplace, customers are more focused than ever on the experience they get rather than the product itself. Seventy percent of buying decisions are based on customer experience, reports Cisco—and research from Salesforce says that more than half of consumers say that companies have a harder time earning their trust than ever […]
#26 Mark Kovich, President & CEO of Essential Cabinet Group
About Mark Kovich: Mark is a customer experience expert with over 30 years in the field. He currently is the president and CEO of Essential Cabinetry Group where he leads the push for higher NPS, more communication touchpoints between customers and dealers, and ways to capitalize on the moments that turn customers into lifetime advocates. […]
