Build vs Buy Software: 4 Questions to Ask Before Deciding
There are many reasons you might be considering to build vs buy software for your own enterprise field service management. A custom solution tailor-made to your unique needs is certainly an attractive option—but is it really the best choice for your business? Depending on the complexity and number of integrations you need built into your […]
7 Hidden Costs of Building Your Own Enterprise Software
What are the 7 Hidden Costs of Building Your Own Enterprise Software? Thinking about building your own enterprise-level field service management software? It might be tempting—you can customize it to your unique needs, and you may make it with a smaller price tag as well. But there are a lot of hidden costs waiting to […]
The Build vs Buy Dilemma
A Q&A with Dispatch’s Software Engineer II
It is inevitable that an enterprise will one day ask, “is it more cost-efficient to build or buy this piece of software?” To build means to create the software from scratch. Doing this requires a team of software engineers, maybe a product person, testers, a budget considering total cost of ownership, diligent roadmap planning, and […]
5 Tips for Handling Negative Customer Reviews 2022
Learn the tips for handling negative customer reviews 2022. Negative customer reviews can make any service-oriented brand sweat. Handle them wrong and you might find your business going viral—in a bad way. That kind of discord can have a serious impact on your brand reputation, not to mention your bottom line. HubSpot reporting on customer […]
4 Customer Experience Trends Home Service Brands Should Follow in 2023
In an increasingly competitive marketplace, customers are more focused than ever on the experience they get rather than the product itself. Seventy percent of buying decisions are based on customer experience, reports Cisco—and research from Salesforce says that more than half of consumers say that companies have a harder time earning their trust than ever […]
How Are Your 3rd-Party Contractors Doing? Here’s How to Find Out
Are your third-party service providers doing work that upholds your home services brand? Are they showing up on time to customer calls? Fixing the problem on the first visit? How do homeowners feel about your service providers’ scheduling, invoicing, and overall customer service? Without visibility into the day-to-day operations of your third-party service providers, you […]
#26 Mark Kovich, President & CEO of Essential Cabinet Group
About Mark Kovich: Mark is a customer experience expert with over 30 years in the field. He currently is the president and CEO of Essential Cabinetry Group where he leads the push for higher NPS, more communication touchpoints between customers and dealers, and ways to capitalize on the moments that turn customers into lifetime advocates. […]
Smart Home Trends are Key to Modernizing Home Services
Here at Dispatch, we were thrilled to recently be recognized by Inc. 5000 as being in the top 10% of the fastest-growing companies in America. There are a lot of reasons behind this growth — including some of the best talent in the country. But we also believe we are at the forefront of a […]
Could the Future Schedule of Home Service be: “Alexa, Fix My Fridge?”
Imagine this — you’re sitting at home watching TV and you hear a weird noise coming from your kitchen. You open the fridge to investigate. To your dismay, the fan stopped, the light won’t turn on, and the pork tenderloin that you just bought is in jeopardy. You have no idea why your refrigerator just […]
Home Service Revolution: How Technology Enables Maximum Output From Service Pros
Analysts agree that more enterprises are relying on third-party contractors to complete work on their behalf. It’s a trend that isn’t going away. The challenge is that 3rd-party service pros can’t be managed directly, aren’t typically set to a regular schedule, and are sometimes seen as a temporary resource to fill service gaps around dedicated […]
