Why Is There a Labor Shortage in Manufacturing?
Manufacturers across the U.S. are facing a growing challenge: finding the skilled workers needed to keep operations running efficiently. The labor shortage in manufacturing is no longer a temporary hiring difficulty. It has become a structural issue affecting production capacity, service delivery, and long term growth. For many organizations, the problem is not just about […]
Clayton Home Building Group® and Dispatch
THE OPPORTUNITY Clayton Home Building Group®, one of America’s leading builders of modern manufactured and modular homes, has a mission to open doors to a better life through attainable homeownership. Clayton is dedicated to providing a world-class customer experience, and that includes servicing homes after the sale. Facilitating that maintenance in a way that keeps […]
Why You Can’t Reduce Labor Costs (And What to Do About It)
I’ve been spending a lot of time talking to field service leaders this year, from warranty, property management, manufacturing, you name it. Wage growth might be making headlines but that’s not what field leaders are most worried about. What I keep hearing is: “We’re paying more, sure. But the real issue is that we’re still […]
Streamlining Service Providers with Dispatch: 2024 Year in Review
What’s this article about?: In this 2024 year-in-review, discover how Dispatch transformed service provider management through key innovations like Dispatch Recruit, enhanced scheduling tools, and route optimization. Learn how leading companies reduced service call volume by 20% and improved scheduling efficiency by 21%, and explore how these advancements are streamlining service provider networks across property […]
Maximizing Manufacturing Efficiency with a Centralized Service Platform
Explore how a central hub and real-time visibility can revolutionize efficiency in manufacturing service operations. The Strategic Advantage of Centralizing Service Operations Centralizing service operations in the manufacturing sector offers a strategic advantage by creating a unified point of control over all service interactions. This approach simplifies coordination, reduces redundancy, and enhances the allocation of […]
Big Ass Fans & Dispatch Case Study
By using Dispatch, Big Ass Fans was able to cut operational time and cost throughout every step of the service experience and gain 100% contractor adoption in less than three months. “The Dispatch team handled so much of the integration and was so responsive and easy to work with. The burden on our own team […]
The New Way to Win Loyalty for HVAC Manufacturers
Winning lifetime customers starts and ends with your dealer network. Read more on how to win loyalty with HVAC manufacturers. The HVAC industry is growing quickly, with HVAC projected to register a compound annual growth rate of 6.1% from 2020 to 2027. The ability to not only grow your base but to also maintain the […]
Flo by Moen & Dispatch Case Study
By using Dispatch, Flo was able to engage their contractors, optimize their service operations, open up transparent messaging across all parties in the service experience, and provide loyalty-inspiring experiences to their customers. “We needed to be able to connect the homeowner to the contractor and to have visibility into the job. We needed to be […]
4 Ways to Earn and Build Real Customer Loyalty in 2022
4 Ways to Earn and Build Real Customer Loyalty in 2022 Do you have a customer loyalty process in place to build customer loyalty 2022? If not, it could be costing you. Research commissioned by American Express says that 33% of consumers consider switching brands after just one instance of poor customer service. To boost […]
It’s 10pm, do you know where your leads are?
The world of sales is data-driven and the question of how to track leads become more popular. Modern sales rep has access to data that helps them sell more efficiently than ever. However, without attribution and conversion data, you’ll only get so far. Dispatch Lead Conversion Reporting helps you and your distributors close more leads […]
