It’s 10pm, do you know where your leads are?

The world of sales is data-driven and the question of how to track leads become more popular. Modern sales rep has access to data that helps them sell more efficiently than ever. However, without attribution and conversion data, you’ll only get so far. Dispatch Lead Conversion Reporting helps you and your distributors close more leads […]

Building Products, Building Partners

Helping your pros become a fan of your brand Your pro network is your blessing and your curse. First, you need to find the right ones. Then, you need to keep them. Seems simple enough, but with your competitors trying to do the same thing, and customer expectations steadily rising, working with your third-party network […]

Service Product

Customer service is how appliance brands win loyalty. Don’t treat it like an afterthought. Years ago, building customer loyalty was simple. You spent your time and money researching the best ways to manufacture the best product. Then, you had focus groups telling you what features they wanted in their next refrigerator or washing machine. Later, […]

Webinar in 3: Do You Have Complete Visibility Into Your Dealer Network?

In the original equipment manufacturing (OEM) space, almost every OEM brand lacks visibility into the performance of their dealer network who install and repair their equipment. It’s because the underlying nature of a 3rd-party network is disconnected and complex. In this Dispatch Webinar in 3, we’re diving into the three questions that will reveal if […]

What Does it Mean to be a Customer-Centric OEM?

Customer experience (CX) is the buzzword that doesn’t seem to go away. It all started when companies like Apple, Amazon, Costco, Dollar Shave Club, Trader Joe’s, Safelite Autoglass, you name it, gained traction in the market. These companies didn’t have different business models and they didn’t have different organizational structures; they just had different mindsets. […]