October ’18 Release Notes
Our Product Release Notes provides a regular update on our suite of tools highlighting improvements we’ve made that we believe you may find of value. The time has come for us to share some gems of October. While it’s the spookiest month of the year, we also released some great underlying improvements. New Features […]
The Annoying Home Inspection: Simplifying the Tedious Back and Forth
Finally! After 4 months of searching, 3 weeks of open houses, 2 offers rejected, and 1 bogus deal, a seller has finally accepted your offer. Additionally, you also received an offer on your own house, something you’ve been waiting for as well. As you start the home inspection process, your realtor recommends someone to use… […]
Can You Hold Please? Don’t Lose Your Millennial Customers
There is nothing more frustrating for millennials than being asked to “hold” in 2018. Something breaks in their home, they call for help, and on the other end of the phone is a customer service process straight out of 1995. Ok, that may be a little dramatic, but let’s face it: some home service companies […]
A Service Model Pivot: From Selling A Product To Selling An Experience
Are the kids dressed for school? Check. Are their lunches made? Check. Ready for the big work presentation? Check. Great–off we go, just lock the door and-oops, lock the door and- wait, why won’t this work? And that’s when it happens: something breaks, at the worst possible moment, and there’s nothing you can do to […]
Dispatch Insights: Converting Insight Into Action
Dispatch Insights With Dispatch Insights, every interaction in your service network is transformed into data and placed at your fingertips, so you can convert insight into action. Knowledge, at a glance With best-practice dashboards and KPIs, consuming data is as easy for the executive as it is for the data analyst. Monitor customer satisfaction in […]
The Intersection of Customer Experience and Field Service
As long as we can remember, customer experience in the telco, cable, and PayTV space has been unbearably unpleasant. After scheduling a job, homeowners are left in the dark, wondering what is happening, if the technician will arrive on time, and who will be showing up. This is an issue… When customers are informed about […]
It’s Time The Home Service Industry Gets a Customer Experience Makeover
Customers today have become more demanding, or empowered, or a combination of the two–but one thing is certain: they expect a lot more from companies. Even when completing low priority tasks like ordering food, or searching for a movie, customers want zero problems and total transparency. Most industries have adjusted to these expectations by offering […]
Delivering on Quality Standards in the Home Service Industry
I recently attended my first International Franchise Association show in Phoenix and the one question I heard repeatedly from home service franchisors was: “How can we ensure that our franchisees are delivering our brand and quality standards on every single appointment?” Here are some answers: Training Helps Training is clearly one of the core […]
What We Learned at IFA 2018: Become an Automated Franchise
This past week, we were sponsors at IFA 2018 in Phoenix Arizona – the Super Bowl of franchise conferences. It was a spectacle of an event…from industry influencers to some of the world’s largest franchise brands. What made the event impressive were the breakout and round-table sessions. Conversations ranged from employee motivation to the future […]
How to Achieve Field Service Excellence with Your 3rd-Party Network
According to the Aberdeen Group report, Field Service 2016, about 20% of all service technicians dispatched by home service companies are 3rd party contractors (independent contractors/1099 workers). These 3rd-party contractors provide service companies with workforce flexibility, expanded geographical reach, and enhanced technical expertise. In fact, the Aberdeen Group notes that the “best-in-class” field service companies […]
