How Are Your 3rd-Party Contractors Doing? Here’s How to Find Out
Are your third-party service providers doing work that upholds your home services brand? Are they showing up on time to customer calls? Fixing the problem on the first visit? How do homeowners feel about your service providers’ scheduling, invoicing, and overall customer service? Without visibility into the day-to-day operations of your third-party service providers, you […]
Webinar in 3: Do You Have Complete Visibility Into Your Dealer Network?
In the original equipment manufacturing (OEM) space, almost every OEM brand lacks visibility into the performance of their dealer network who install and repair their equipment. It’s because the underlying nature of a 3rd-party network is disconnected and complex. In this Dispatch Webinar in 3, we’re diving into the three questions that will reveal if […]
#26 Mark Kovich, President & CEO of Essential Cabinet Group
About Mark Kovich: Mark is a customer experience expert with over 30 years in the field. He currently is the president and CEO of Essential Cabinetry Group where he leads the push for higher NPS, more communication touchpoints between customers and dealers, and ways to capitalize on the moments that turn customers into lifetime advocates. […]
6 Steps for Creating the Best In-Home Customer Experience
Most homeowners approach scheduling a service call with the same level of excitement as scheduling a root canal. They worry about late service providers, having to explain their issue to multiple people, and what condition the service provider will leave their home in. But some home and property brands are turning the service model on […]
Webinar in 3: How Dispatch Centralizes a Disparate Franchise Network
Most service franchises at one point face the same challenge – they lack the ability to quickly measure the performance of their locations and service providers. It’s not because they don’t know how to, rather they don’t have the tools in place to successfully centralize their disparate network of franchisees so. In this Dispatch Webinar […]
Dispatch — Leading Services Platform For Enterprises — Ranked In Top 10% Of Fastest-Growing Companies In America
Dispatch, the leading services platform for enterprises to manage decentralized networks of service providers, was just ranked #420 in INC. MAGAZINE’s 5000 list, the popular annual showcase (released last week) of America’s fastest-growing private companies. Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees on […]
Dispatch Bolsters Management Team with 3 New Executives
BOSTON – Dispatch, a leading software provider focused on modernizing home service experiences, recently announced the arrival of 3 executives – significant hires coming on the heels of a major investment from private equity firm Vista Equity Partners.Rob Simons joins as Head of Sales, coming to Dispatch with over 20 years of sales experience across […]
Could the Future Schedule of Home Service be: “Alexa, Fix My Fridge?”
Imagine this — you’re sitting at home watching TV and you hear a weird noise coming from your kitchen. You open the fridge to investigate. To your dismay, the fan stopped, the light won’t turn on, and the pork tenderloin that you just bought is in jeopardy. You have no idea why your refrigerator just […]
Better Compliance and Unbeatable Customer Experience: Dispatch for Franchises
As a franchise grows, it becomes increasingly more difficult — and vital — to craft, maintain, and ensure consistent, repeatable customer experiences. There is a great scene in “The Founder” that depicts the importance of franchisee compliance. Ray Kroc visits various locations across the country, only to find that some are dirty, some are selling […]
Dispatch Product Update: New Schedule Page with Tech Tracking
Hey! I’m Ben Barr, and I recently took over product marketing here at Dispatch. As we release new products and features, I’ll be pulling back the curtain and sharing a little bit about the motivation behind the improvements we make to our platform. Dispatch relies heavily on feedback from our customers to help shape the […]
