The Beauty and Danger of Implementing New Field Service Software
The time has come to evaluate your field service tech stack, but can you evolve your operations without disrupting your independent pros and end-customers? Why Is Implementation important? When a company invests in new software they’re taking a big risk. Implementing new software can take a lot of time and money and software vendors often […]
What Is Field Service Management Software?
What is Field Service Management Software? As the name implies, field service management software is software intended to help manage the operations of field services. Field service management software typically helps to manage the scheduling, dispatching, and communicating of field service professionals to help improve operational efficiency. Consider this example: You call your home warranty […]
The Maids & Dispatch Case Study
By using Dispatch, The Maids was able to engage franchise owners and optimize service operations. “We were able to go from a heavy paper operating process to a no paper process during the day. I believe Dispatch users would say it has absolutely contributed to improved labor efficiency.” “Dispatch has been one of the best […]
Landmark Home Warranty & Dispatch Case Study
By using Dispatch, Landmark Home Warranty was able to increase customer satisfaction ratings and enhance communication between contractors and customers to improve their net promoter score. “Dispatch instantly allowed us to enhance our service to homeowners by improving communication between contractors and customers, and the business’ overall speed of service of projects.” With Dispatch, Landmark Home Warranty was able […]
Dispatch Digest – Meet Bill – Enterprise Billing and Invoicing
Introducing Bill! Meet Bill – our newest enterprise module, helping brands reduce the friction of billing and invoicing their independent service providers. One of the critical operational challenges faced by our enterprise customers is creating a consistent and repeatable invoicing process across their service provider network. Now, in Dispatch, you can create a transparent list […]
Big Ass Fans & Dispatch Case Study
By using Dispatch, Big Ass Fans was able to cut operational time and cost throughout every step of the service experience and gain 100% contractor adoption in less than three months. “The Dispatch team handled so much of the integration and was so responsive and easy to work with. The burden on our own team […]
Mobile Work, Evolved – Dispatch Acquires Youreka
Exciting Announcement! Dispatch was founded on the promise of enabling enterprise brands to do more with their independent service providers or franchise locations – more visibility, more control, and a better end customer experience. Through a laser-focus on this goal, we have evolved our product to better address our customer’s challenges with industry-leading features and […]
Dispatch Digest – Mobile App Enhancements
Mobile App enhancements to get you more job status We know that you want more control over the service experience your pros are giving your customers every day, and we know how it can be difficult for some pros to adopt the more technical solutions that enable that control. We are excited to review some […]
Dispatch Digest – Is your network leveraging Dispatch at its fullest potential?
Introducing Dispatch Academy! Promoting the adoption of Dispatch across your network is one of the most important things you can do to get the most value out of our platform. Courtesy of their partnership with your brand, providers in your network have access to a wide variety of features in Dispatch, and to a great […]
Flo by Moen & Dispatch Case Study
By using Dispatch, Flo was able to engage their contractors, optimize their service operations, open up transparent messaging across all parties in the service experience, and provide loyalty-inspiring experiences to their customers. “We needed to be able to connect the homeowner to the contractor and to have visibility into the job. We needed to be […]
