What Is Field Service Management Software?

What is Field Service Management Software? As the name implies, field service management software is software intended to help manage the operations of field services. Field service management software typically helps to manage the scheduling, dispatching, and communicating of field service professionals to help improve operational efficiency. Consider this example: You call your home warranty […]

Dispatch Digest – Meet Bill – Enterprise Billing and Invoicing

Introducing Bill! Meet Bill – our newest enterprise module, helping brands reduce the friction of billing and invoicing their independent service providers. One of the critical operational challenges faced by our enterprise customers is creating a consistent and repeatable invoicing process across their service provider network. Now, in Dispatch, you can create a transparent list […]

Mobile Work, Evolved – Dispatch Acquires Youreka

Exciting Announcement! Dispatch was founded on the promise of enabling enterprise brands to do more with their independent service providers or franchise locations – more visibility, more control, and a better end customer experience. Through a laser-focus on this goal, we have evolved our product to better address our customer’s challenges with industry-leading features and […]

Dispatch Digest – Mobile App Enhancements

Mobile App enhancements to get you more job status We know that you want more control over the service experience your pros are giving your customers every day, and we know how it can be difficult for some pros to adopt the more technical solutions that enable that control.  We are excited to review some […]

Dispatch Digest – Is your network leveraging Dispatch at its fullest potential?

Introducing Dispatch Academy! Promoting the adoption of Dispatch across your network is one of the most important things you can do to get the most value out of our platform. Courtesy of their partnership with your brand, providers in your network have access to a wide variety of features in Dispatch, and to a great […]

Case Study – How Dispatch Helped KeyMe Differentiate with Customer Experience

By using Dispatch, KeyMe was able to implement a new home-service business model, ensure locksmith compliance, and significantly improve the end customer experience – all through an out-of-the-box solution requiring little effort from their team. “Our customers care about three things – urgency, up front pricing, and a flawless experience with our locksmiths. Dispatch enables […]

Dispatch Digest – Getting the Most out of Manage

You may already use our enterprise Manage platform for understanding the metrics around your jobs and your pro performance, but chances are there are a few features that you may not know about.  In this issue of the Dispatch Digest, we will highlight a few lesser-known but majorly powerful features inside Manage, and show you […]

Plea to service providers

This explains my plea to service providers. The other day I noticed a wet spot in my closet. My fiance and I live in a tiny apartment (or glorified shoebox depending on how you see it) in the North End of Boston. Over the past 4-years, we have had our fair share of issues with […]

Attracting New Talent While Building Independent Service Provider Loyalty

Choosing the right field service management (FSM) tool is a significant investment in time and resources. Bringing on new solutions is always a challenge as your third- party network has no obligation or incentive to use them, meaning the ROI of your new tool could diminish. If you’re one of the many home services brands […]

4 Ways to Earn and Build Real Customer Loyalty in 2022

4 Ways to Earn and Build Real Customer Loyalty in 2022 Do you have a customer loyalty process in place to build customer loyalty 2022? If not, it could be costing you. Research commissioned by American Express says that 33% of consumers consider switching brands after just one instance of poor customer service. To boost […]