Plea to service providers
This explains my plea to service providers. The other day I noticed a wet spot in my closet. My fiance and I live in a tiny apartment (or glorified shoebox depending on how you see it) in the North End of Boston. Over the past 4-years, we have had our fair share of issues with […]
Attracting New Talent While Building Independent Service Provider Loyalty
Choosing the right field service management (FSM) tool is a significant investment in time and resources. Bringing on new solutions is always a challenge as your third- party network has no obligation or incentive to use them, meaning the ROI of your new tool could diminish. If you’re one of the many home services brands […]
4 Ways to Earn and Build Real Customer Loyalty in 2022
4 Ways to Earn and Build Real Customer Loyalty in 2022 Do you have a customer loyalty process in place to build customer loyalty 2022? If not, it could be costing you. Research commissioned by American Express says that 33% of consumers consider switching brands after just one instance of poor customer service. To boost […]
Best Customer Experience Tips in 2022
If there is one thing that Amazon.com is about, it’s its obsessive attention to customer experience. Investors should be investing in a company that is obsessing over customer experience. In the long-term, there is never any misalignment between customer interest and shareholder interest. Jeff Bezos, CEO Amazon. July 13, 1999 Today’s consumer has access to […]
It’s 10pm, do you know where your leads are?
The world of sales is data-driven and the question of how to track leads become more popular. Modern sales rep has access to data that helps them sell more efficiently than ever. However, without attribution and conversion data, you’ll only get so far. Dispatch Lead Conversion Reporting helps you and your distributors close more leads […]
Building Products, Building Partners
Helping your pros become a fan of your brand Your pro network is your blessing and your curse. First, you need to find the right ones. Then, you need to keep them. Seems simple enough, but with your competitors trying to do the same thing, and customer expectations steadily rising, working with your third-party network […]
Service Product
Customer service is how appliance brands win loyalty. Don’t treat it like an afterthought. Years ago, building customer loyalty was simple. You spent your time and money researching the best ways to manufacture the best product. Then, you had focus groups telling you what features they wanted in their next refrigerator or washing machine. Later, […]
Webinar in 3: 6 Ways to Keep Service Providers and Customers Safe During COVID-19
Webinar in 3: 6 Ways to Keep Service Providers and Customers Safe During COVID-19 What you’ll learn in 3-minutes We’re reviewing different protocols that will keep your service providers and customers safe while in the field. Service Provider Safety: If you can, work remotely Being isolated away from your team and working out of the comfort […]
Times are Tough – Here’s How Dispatch Can Help
We are all experiencing the challenges of the COVID-19 outbreak. Perhaps it’s adjusting to more remote work and communication, or difficulties in keeping your services front of mind with customers. People are staying in and spending less money throughout the nation, and business, as usual, is looking more unusual by the day. You rely on […]
Downloadable Checklist: Service Provider Safety for COVID-19
As of March 30, there have been more than 140,000 confirmed cases of COVID-19 in the U.S. As a result schools and businesses have closed, travel plans are on hold, and many of us have been ordered to shelter in place. But field service providers still have to do their jobs. Therefore, we put together […]
